Del Webb Reviews

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

The construction process while long, went very smoothly which I attribute to our two construction managers, Joe and James. They were very quality oriented and made sure all the subcontractors were doing what should be done. The sales process could be improved and make sure you read and understand the Pulte/Del Webb contract as it is very one-sided and not a normal real estate purchase contract that you may have used in any previous purchase you may have had. You will end up being forced to use their TItle and Escrow company and pay for things you've never paid for before.

Del Webb was easy to work with and responded quickly to any questions we had.

We had to fight to get the house in acceptable shape before the closing, due to numerous defects of reckless and poor workmanship. We were forced to do the closing in spite of many unacceptable items to be corrected. The building manager assigned to our house kept making promises that did not fulfill in an expeditious manner. A new manager assigned 1 month after the closing seems to be more responsive.

Sales person did not clearly explain all options. Quality of workmanship & materials is not very good. Homes are built in a rush. Construction manager was transparent and good communicator.

Everyone was great to work with from the Sales Office through Field Manager. They followed their process as laid out upfront. Home was beautiful and delivered right on time. Would build with them anytime!

Our sales agent, was wonderful explained everything to us made the pie experience great

Many imperfections within the home.

Rita was great to work with re: Sale area. She stayed on top of the process. Initially we were going to use Pulte Mortgage- candidly, I did not like or appreciate that experience. We were told one thing and then the rules started changing- I then went back to our former mortgage company. The process itself of the purchase and close was very well done. Pulte is a quality group to work with within the Del Webb community we purchase.

We were very pleased with the process of buying our home. They have it all stream lined from seeing the model homes plans to choose our home, picking out the interior, etc. Everyone involved from the salesman to the construction managers were very professional,knowledgeable, and there to answer our questions.

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More

Work closely with construction manager

Dean and Silvio are the absolute best responding always to all of my concerns and correcting anything that needed to be corrected

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do nothing to remedy the situation. The entire process took 14 months to complete, the longest I have ever seen to construct a single family home. Pulte Mortgage is a joke, the turnover in their office is like a revolving door. Every time a processor leaves and another one takes over they request the same paperwork that is already in your file but are too lazy to look for it. I would not recommend Del Webb / Pulte to anyone in the market for a new home. Run don’t walk from this builder, you won’t be sorry. Take a visit to their neighborhoods and talk to the residents there, I wish I had done that, everyone I talk to has the same horror story. DO NOT BUY FROM THIS BUILDER!!!!! ... More

Our home came out of the ground slow, but quickly became a nice quality house.

I had an excellent experience with Pulte and Del Web. My home was very well built and they always kept me up to date with the progress.

Not worth the money, horrible workmanship

Sometimes we wondered if we were crazy building a new home the same year we were retiring? Were we too old for this kind of project? The answer is NO because we had a great team of people who walked us through each step. Our salesperson was very clear about everything. A scary part for us was deciding on all the interior choices that had to be made. The designer actually made that process easy and fun and it took only a few hours. We were surprised that it all happened smoothly and all we had to do was give our input and sit back and wait!

Review? I have none worthy of publishing.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

Devon and Steven have been great in regards to working with them. Steven has gotten back to me immediately re: issues in the new house that need to be fixed, etc. ... or if I have any questions. I realize he probably is supervising a lot of workers and it's probably hard to check all their work thoroughly. Regarding Pulte homes in general .... our last home was a Pulte home and the workmanship was pretty good. It's been a bit disappointing in seeing the quality of products used nowadays to save costs (you can see through the insulation to the wood frame of homes/condo buildings going up now, the cabinet doors are so flimsy and the knobs mark the adjoining cabinet door immediately, you can't access the 2nd trash bin as the cabinet doesn't open out far enough, I can't access my bottom freezer bc the door hits the shoe molding so cannot open all the way, etc.). Steven did a great job. I'm just saying that Pulte in general has scaled back on their quality of products and functionality within the home. ... More

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

Everyone involved in our buying experience was professional and easy to work with. Most issues we had were addressed in a timely manner.

House quality seems good but the craftsmanship quality of finishes is poor