Del Webb Reviews

My overall experience is good but I closed on my house March 10 and we still do not have window screens. The light switch in our hall closet was placed behind the door so when you open the door you cannot see or reach the light switch. You denied fixing this but when I appealed to said you would send someone to look at it. Thishasnot happened after weeks of waiting.

Overall I am very happy with my home and experience with Dell Webb. As for workmanship, the subcontractors in my experience were careless in their care of my house during construction. For example, when the flooring had been installed, it was not completely covered and workmen walked in and out without removing or covering their shoes, tracking dirt onto the carpet and risking scratching the hard surface flooring. The subs that installed the tile in the master bathroom shower did not cover the vinyl floor, resulting in grout dropped on the hard vinyl flooring. Although the grout was cleaned up, it was not done until the grout had already hardened, making it impossible to completely get it 100% clean. When the garage was drywalled, drywall mud was dropped on the floor and not cleaned up. All of these issues could have been avoided by covering the floors before starting the work or cleaning up immediately after completing the work. As for the value for the price paid, one could probably purchase an existing home with more square footage for less money; however, the builder incentives and HOA benefits help balance that out. Also, it will be interesting to see how often and by how much our HOA fees increase over time. Regarding our HOA, I really like my experience with Spectrum, so much so, that, even though I have pay for cell phone service out-of-pocket, I changed my cell phone provider from AT&T to Spectrum. Also, our HOA is providing for outstanding care of the grounds in the Kimblewick community. ... More

Our original plan was to buy a home in St George, after making a trip to Mesquite there was no question where we wanted to live, we picked out our home that same day. We are so grateful for the help from Tanya Smith at the sales center, we did most everything by email, and phone calls from Salt Lake for almost 2 months, without her professionalism we probably wouldn’t be here today. She provided us with names and numbers for all of the contractors needed to complete our move in. The contractors provided to us were amazing. Blue Lee was also exceptional, our phone calls and answers were always taken care of at a very courteous, and respectful way, some days I felt like a real pest. We thank you for this beautiful community, we lived our entire life in Utah, but we now call this home. Thank you Pulte, and thank for your entire staff. ... More

My Construction Manager David was a pleasure to work with.

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... More

We have purchased four homes, with two of those being new builds. Despite high demand, rising interest rates, and labor and supply chain concerns related to both the tail end of COVID and Hurricane Ian, this was THE BEST home buying experience we've had. Emmett, our construction manager, went out of his way to communicate with us and delivered a very well-built home. The few MINOR finish issues that we found prior to closing and during our first month in the home have been quickly addressed. We feel very much at home here at Del Webb at Lakewood Ranch and we are proud of our new home. Thank you, Pulte/Del Webb! ... More

The transfer over to the care team has been smooth and seamless. We had a plumbing problem and it was handled within hours. Great response and excellent vendors.

Issues are lingering. The build quality is not what was expected from a Pulte home. We feel that Pulte is only concerned with getting houses finished and not adequately addressing issues in houses that recently closed.

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Home buying should be fun and this was not. I chose my home lot because of the location and views, not being told that there was a hill and homes being built above me. I paid a premium for my lot and now all my views are blocked. The finishing up my home was delayed over two months, which was very frustrating as I never knew whether it was going to be done or not, and when my move-in date would be. But, when I finally moved in, I love my home, and the small issues have been taken care of. The neighborhood is fabulous and the amenities are beyond amazing. So I guess, all in all it’s worth it.

Pulte homes wants you to use their own mortgage, title and home owners insurance, the title company is high on closing costs, the insurance gave us a quote that would not even cover the cost to rebuild the home, the sales agents are not working for home buyers, they 100 percent represent the builder, make sure you have a legal expert look over the contract before buying, watch the upgrades, the upgrades are over priced and they claim a upgrade on something. Others would consider standard, make sure you take pictures on final walk through and look at every corner, wall, moldings, plumbing, fixtures and cabinets, also more people gave electric dryers, pulte only installed hook up for gas dryers, electric not an option, if buying in a del Webb community with pulte homes, just do your homework and be ready to know they will tell you something and change it later, the community is great, the home building experience, not so great.. ... More

I have been looking at the Dell Webb home in North Las Vegas for well over a year and I decided to finally purchase one. I purchased it over the phone and also picked out the upgrades from the design center over the phone. I wish I had the opportunity to be here personally to walk to the models before I selected my mother but overall I’m very happy with my purchase. It’s a nice home, and the neighbors are excellent.

Both Jake and Oliver have been attentive to the concerns to complete the finishes in my home to the Pulte building standards. I'm very glad I picked Del Webb Sunbridge for my home.

Alex was great. He took time to listen to my questions and concerns. I met Jeff later he was kind and explained of things what I needed to know. Thus far I am comfortable being at my home Thank you.

Great company reputation! With building difficulties between labor and supply chain issues, which smaller builders cant’t control, I felt this would be the smart move. They lived up to their reputation!

The community is great, the people are nice and the activities are great. The houses are pretty and have good layouts. And for the most part, quality after final punch list was complete seems decent. But it’s hard to find good things to say about Pulte right now. They are not transparent about their processes, communication is automated or nonexistent, they come nowhere close to meeting deadlines and six weeks after closing we are missing lots of things. Good luck getting a response from the Wilmington service line. On the other hand, the corporate group seems to be more responsive- but things shouldn’t have to be escalated to that point. ... More

They provided mortgage company,home insurance company all from same company.

The project construction manager and the sales representative, Spencer and Meshia were great! They kept us informed and were very responsive when we had a question or concern..

Not counting a hiccup with a construction manager who quit and left the project and me hanging without notification; the rest of the buying experience was super. From Jim at the start to Jimmy and Sharde and Elizabeth working with financials to Billy who saved the day and the project when he stepped in to oversee construction. All of these people were stellar in their customer service, communication, and ease of working with them to smooth out a bump in the road. It was due mainly to these few people that made the experience very pleasant and enjoyable to work with.

When speaking with the subcontractors, they complain that Pulte is not paying them enough to provide higher quality work, and some have claimed not to have been paid at all or late. Recommend that Pulte take care of their subcontractors since they are the ones representing Pulte.

We have been in our new home a little over a month now and there are still things that are not complete. I one major thing is our lawn is not in. We lawn services that need to be done , but can not until the final grade is finished to the yard. There is still trash all over the yard and it look bad.

Professional, quick responses to our needs and questions. Helpful with the step by step process. The floor plans are well designed and options to upgrade are the best. We looked at all the completion and DelWebb/Pulte is the best!

Faulty appraisal & closing costs going from $4,232 to $40,000 one week prior to closing. Pulte is utterly WITHOUT EXCUSE!!!

Our new home is great. Beautiful and so easy to keep up

Not much room between houses.