Del Webb Reviews

I like the after care that is provided, the extra warranty on appliances is great, The quality of workmanship in the home is great. A great place to live and call home.

We had a good experience from the initial meeting, through the build. In the beginning they sent updates by emails. Towards the end we received a phone call every other week with the update. If I sent a question by email it was responded to by either email or phone call. Overall, we were satisfied with our entire experience.

My new home is great. Perfect senior community with loads of activities and new friends.

We were able to purchase a lovely lot thanks to our original salesperson and had an excellent building manager. The overall quality, or craftsmanship, of the build was a little lacking, however.

The entire buying and closing experience was smooth from beginning to end. Everyone involved was professional and responsive, making the entire process a easy experience.

While I believe the Del Webb social aspects of the community will be a positive if I can ever get beyond trying to fix all the issues with the house, the building process with Pulte has been extremely stressful, challenging and disappointing for the cost of the build. Multiple issues of sloppiness in the concrete pours, brick caulking, wide open spaces of daylight through doorframes, build design flaws, inability to get warm (not even hot) water in some sinks in anything less than 1 minute and 20 seconds, toilets so off center you actually are knocking into the wall as you sit, shower doors with multiple issues and more. And Pulte will only consider fixing or are even capable of fixing even a small portion of the problems without tearing the house apart. It would seem the only objective Pulte has is to get houses up fast and to get paid. It certainly is not quality of build or customer satisfaction. I have only met three people so far and their feelings and the conversations are all alike on this topic. ... More

I loved my sales person Robert. During building process, communication was inconsistent. After closing, response has been poor. I've put a request in 3 times for the same issue. 8 weeks in, still not resolved.

We have had a great experience since purchasing our home in Delwebb and the warranty team is very responsive to any concern we have raised thus far. Thank you.

Love this community. We have started to join many of the activities. The house is really coming together.

We decided to move to Arizona from Florida. Having owned a Pulte home in a Del Webb Community before, it was an easy decision to move to Sun City Festival. The whole experience was made easy. From Jerry in the sales team to Richard who managed out build, everyone was helpful, professional and efficient. Great team!

We really like our new home. It took 16 months to build from our signing . We were originally told 8 to 11 months!

Sean was fantastic during the home buying experience and Matt has been incredible as our house project manager. Both were super responsive whenever we had any questions or issues.

Tim was awesome - always available, knowledgeable & got things done. Could not have asked for a better construction manager!

It would be beneficial to buyers if it was explained that you have to put at least another 30 - 40 grand just for landscaping, blinds, refrigerator, washer and dryer. That you make sure you look at everything during the walk through. Don’t sign off on the premium house before that. Hold your breath getting someone out to fix something in your premium home. The neighbors are nice the setting beautiful. I would have been happier to just pay $50000 more for the home and had everything done ready to go.

Our home was 3 months delayed from when the closing was initially scheduled. Overall, we are pleased with our home. There are several things that need repaired and completed. The process to get these things done is extremely slow. We’ve been trying for two months now and nothing has been done. Some of the finish work is questionable. You can tell that the sub-contractors are in a hurry and make lots of mistakes. I’ve counted over 50 drywall mistakes throughout our home. Many missed painting spots and paint on floors, cabinets, trim, etc. The baseboards have several installation issues as well.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

Garret and Jim have been very responsive to any issues we have experienced

Very satisfied with the final product. The Construction Manager was diligent as issues occurred during construction and with follow-up on the final punch list. The Interior Designer was outstanding.

We are pleased with our new house in Texas. The details were covered by our contractor in time. Thank you Pulte.

We've encountered several relatively minor quality issues since moving into our home with most issues being lack of attention to detail during construction. Warranty repairs have been handled in a timely manner with one notable exception. We have a leak at a corner crease of a gutter near our front door that has yet to be repaired properly despite several requests (including photos indicating the leak).

Nothing is perfect. Considering that the company is in business, one does better not to expect perfection and needs to be able to live with the minor imperfections (centration of things like mirrors on bathroom walls, non-straightness of walls, mirrors and glass doors, etc.). But, they're nice people.

Matt was very easy to work with. Our previous Project Manager was difficult to work with, difficult to get things done. Matt helped us getting several projects accomplished. He was always easy to get a hold of. He was happy making us happy.

The Del Webb neighborhood concept is excellent, and now that the neighborhood is about 40 complete, the actual layout, common areas, etc. are well done. The homebuilding experience itself was disappointing. Many problems and quality concerns were not addressed until the day before closing and then were rushed through and not fully addressed. 6 weeks after closing, most of those issues still have not been addressed or corrected.

The purchasing process was great. After closing, we experience poor communications. The detail to building quality was disappointing. I guess it just a sign of our current times.

From the first time I saw the floor plan, I loved everything about it. My sales agent was so helpful and informative. The construction manager was great. Always kept me informed and took care of any concerns or questions I had. Closing was so quick and easy. I love my new home. I love the community I’m in. I’m home.