Del Webb Reviews

I wish they would have told us how cheap the paint would be so we could have had the interior painted before we moved in

Don’t know all the answers. We haven’t moved in yet. The buying part went well. Don’t know beyond that.

Renee at the sales office represented DelWebb homes with professionalism. The models convinced us to sign a contract. We're impressed with the quality of the homes.

The community and people are fantastic

The experience left us exhausted and extremely frustrated. 1. Pulte employees continually state that they are a “production builder,” yet they have the audacity to charge custom home prices. 2. The attention to detail was non-existent in most regards (walls in/out of square). We pointed out several things and time and again subcontractors had to be brought back as they couldn’t seem to correct the issues the first or second time. If Del Webb was still building here in Sun City, I would hope it would be a much better experience. Sadly, Pulte is the only choice of builder if you want to live in Sun City. To sum up, each and every new neighbor we’ve met have similar or worse experiences than ours. By far and away the worst professional experience of our lives. ... More

Do not purchase a Pulte Del Webb Bayview home. The service is awful and they are dishonest.

Had a very good experience purchasing our home in Del Webb

We are just learning the community, but pleased so far

Settlement date was not negotiable even though the house was not completed. A certificate of occupancy was issued but should not have been. The inspection process seems to be shoddy. Construction supervisor, foreman, crews are unresponsive to fix deficiencies noted. Very unprofessional. Would not recommend this builder (Pulte) to anyone. They do not stand behind their product or process.

Our warranty contact handled questions very efficiently

The availability to see progress on the home was extremely limited. Questions on minor detail items were difficult to get answered. Concerns on more important issues were difficult to get addressed and some remain open. “No” is Del Webb’s favorite word.

The end to end home buying process with Del Webb was a positive experience for my wife and I. The Del Webb Sale Manager (Michelle) was courteous and extremely helpful in selecting our property and driving through the bidding process. The builders we had (Brian and Sam) were both meticulous and diligent throughout the process, keeping us updated on a weekly basis and ultimately delivering a high quality home with only minor adjustments to be made prior to and after closing which is to be expected. Overall great experience and I would recommend Del Webb to any prospective buyers.

We love our new home. That being said the workmanship and finish quality did not meet our full expectations. The trim work and paint quality were disappointing.

After six new construction experiences, this contractor was by far the worst in terms of quality, reliability, and communications. We were assigned three different construction managers and had closed 4 months later than originally advised.

The entire team (Ronda, Tony and Kevin) has been outstanding.

Everyone was very helpful and the people were very helpful and friendly!!

My original move in date was 9 to 10 months from signing. There were many pushback until we received keys 16 months out.

Are builder is the greatest that I ever worked with ! Kevin has worked with us to the fullest ! He is kind & a gentleman, and is always there in a flash if we have any questions. I recommend him by far as the best of the best !

The experience was fine but the workmanship is not what one would expect for a home in this price range.

No Pulte people were present and issues could no be addressed at that time.

Once the home was finished, and the day before my closing, I had my “walk-thru” with the sales rep and the construction supervisor. Here are just a few of the problems: Almost every electrical wall plate in the home had gaps in the sheet rock and the wall plate. I was told by the construction supervisor that the workers use a sledge hammer to punch through the wall/sheet rock for the electrician to locate and install the electrical outlets. Another problem: There are two areas where the ceiling was dropping. Another problem: One kitchen cabinet had the door handle mounted on the wrong side of the cabinet door. Another problem: In the guest bathroom, the 2-piece shower wall did not have any caulking between the panels. Another problem: A window, on the outside, had a big chunk missing on the window frame. Another problem: At the walkway entrance to the front door, the metal fascia is ragged and dangerous. I was advised to NOT hold up the closing, and that these items will be taken care of (fixed) after the closing. Well, nearly 3 months later, and none of these problems have been fixed. In fact, there is a Warranty Department to handle construction problems because there are so many complaints, and they are back-logged! I expected a better home buying experience, and didn’t get it. ... More

Overall I am very happy with my new home. My sales person, Mark did a fine job as did Tim, the builder. The only reason that prevented a great rating was my horrible experience with your sub contractor, Phoenix Systems. I had upgrades of about $10,000 in my home including surround sound. They were to prewire the house and finish after I moved in. After moving in, they came for the installation and quickly realized that the entire pre wiring was done incorrectly. The installer stated it looked like they took someone off of the street to prewire the house. They had to take down all the speakers and reset them, resulting in insulation all over my home. They then had to reschedule and come back for what I was told would be a "quick fix". The quick fix took another 5 hours as the house had to be re wired correctly. This all should have been done in the construction period. The original installer also added a meaningless wall plate that serves no purpose and is an eyesore. I contacted Phoenix systems and wanted them to fix the eyesore they left, but I never heard back. I'd love to send you the email's I sent them including pictures showing what they had done. The customer experience with Phoenix systems was horrible and they never even apologized let alone replied to my complaint. Phoenix Systems prevented Del Webb from getting a great review. ... More

The community is nice, the neighbors are nice. The internal construction is very nice. The outside, ESPECIALLY the siding has been a continued issue. Either the material is of poor quality-plastic siding, OR the installation company is a JOKE. It could be both. Pulte needs to examine this VERY CLOSELY

There were several (5) issues missed during inspection (breakers, electrical, A/C, insulation, and missing items). Very difficult to contact Pulte Warranty group to resolve issues and they were not responsive (didn't return calls, took days to address issues with vendors, etc.) during the process. Eventually my Warranty contact left Pulte and I was not notified. I've been living in my home for over a month and the issues have still not been completely addressed. Additionally, quality of build and components used has not been great in relation to price of the home.

First of all, there is very little that can be changed. My construction supervisor was changed half way through the build then with a week and a half before my 30 days after move in check my next construction supervisor quit which left me with issues that could have been taken care of during that week and a half. Now I have to deal with the Pulte service request department. I had sent in 8 items on a service request, got an email back saying they would contact me. I was never contacted until I found another problem. Their response was we never received your 8 items. Now it seems that they want me to wait until I have my 11 month check on those items. The item that they did reply to was a problem with my cooktop not being set properly. They have told me I have to call Whirlpool to get this problem taken care of. Well Pulte put this stovetop in why should they not be responsible for fixing this problem??? I don’t even want to tell you about the terrible cabinets they put in these homes. The company gets a 1.3 on yelp. They would be lucky to get a zero from me. The cabinets are the worst built cabinets I have ever seen. I believe they are made of press board and while they look fine on the outside they are terrible on the inside. I have lived in another part of Texas for many years and Pulte was one of the best builders there so I thought this would be a great house but Pulte is not the builder I heard about years ago. I expected a bit better of a build for the price I paid for this house. ... More