Del Webb Reviews

Although I was initially impressed with how you folks reached out and communicated, I quickly learned that your management group is NOT responsive, they are disorganized, and maybe they are just not capable of doing the job. I am still ironing out administrative problems after 2 months. Also, your "bait and switch " sales techniques of selling your properties with amenities that are later rescinded is more than infuriating.

From start to finish, my homebuying experience was very positive. From the sales team to the construction team, I was kept informed every step of the way. My construction manager, TJ, was especially attentive to each and every question (and there were a LOT of them) and made sure I understood each phase of the construction process. He provided weekly photo updates and displayed genuine excitement for me as the build came to an end. This was especially important to me because I live in another state. TJ made sure my house was 100% ready on closing day. I can't wait to move into my new home! Thanks to the entire team! ... More

Took 13 months but we finally moved into our beautiful new home. Good quality workmanship in our new home and our construction manager was responsive to our needs.

Our build manager,Andrew, did an awesome job taking care of our build. Shilo and Kathy at Pulte mortgage made the loan process super easy and stress free. We’re just over 30 days in and the few nits that we have are being worked (or are already done).

We really appreciated the work Tim (Salesman) did for us. Daniel at the Design Studio did a phenomenal job helping us pick out interior options. Trent our Construction Mgr did an incredible job overseeing the construction. Our home is our dream come true!

Very efficient, personable. Great salesperson who made herself available every step of the way and guided me to make the right decisions. Kudos!

Expect delays unfortunately sales said one thing. Reality was very different

Communication throughout the build was very good

Marc our builder has been very responsive in getting things done within the 30 days since we closed on the house. He took upon himself to submit my requests and followed them up. I want to recognize the 2 people who did a wonderful job -the paint guy and the one who fixed the sliding doors.

I love the plan of my home and really appreciate the walk in attic,

DO NOT SIGN FOR CLOSING UNTIL ALL HIT LIST ITEMS HAVE BEEN FIXED!!!!!!!!! DO NOT HAVE ANY WARRANTY ITEMS YET BUT PROCEEDURE LOOKS VERY CUMBERSOME AND WAIT TIMES TOO LONG

Bobbie as a sales person.. good.. she needs to have more info tho as the communication through-out 16 months was terrible until Josh Yeager was assigned Bobbie is great but cannot address anything if there’s issues Josh Yeager .. once assigned to our project in the last 2 months was/is a tremendous asset. He is honest.. trustworthy and is the only reason we did not back out on the build.. Josh in my humble opinion is an absolute professional.. great communication.. listens and follows up As of today… little more than a month in I am awaiting a new AC unit .. nice in Arizona.. NOT The concrete on patio - drive and front porch is literally the worse I have ever seen… including the garage… which I personally epoxied…to hide the miserable work.. the concrete is extremely rough.. uneven.. like the finish work was never even done.. they did try to repair my front porch.. ground it down… and then epoxied it.. truthfully looks awful The back patio is just as bad… it looks like it’s 40 years old… paint is off the metal flashing in the front of the house… side gate is loose at bottom and latch is bent And we are still awaiting resolution on glass French doors … and not to mention that the switches in bathrooms were backwards… as was the lock on garage door I could go on and on … like I said… worse experience of my life and compared to the Beazer home I built in 2018 … Pulte can’t hold a candle …I As I mentioned… Josh is absolutely awesome… but I certainly cannot expect him to handle the workmanship issues… especially the terrible concrete work I feel that Pulte should at their expense address or refund so I can address with putting paver drive and front in .. as well as the back patio I in good conscience cannot and will not recommend Pulte to anyone until and unless our concerns are addressed… apparently Steve is no longer around the Florence build and that’s a good thing because although he carried a great message for Pulte… he hears nothing … and borders on coming across as dishonest In closing.. if you had more employees like Josh who actually addresses and discusses with owners … you would be way better off * I also find it amusing that a person cannot write a review without it being flagged for “naughty” words Which you hear all around your job site * Disappointed still Dennis ... More

The experience was good from beginning to end. The only negative was that we were scheduled to move in on February 24, and then it became April 12. Also, after we moved in, we heard clawing inside the walls. Some animal had found its way in before us, and was living in the walls. Not much help from anybody to get it out, but it sounds like the poor thing has expired.

The house is very good overall except for the paint which shows stains fast and leaves marks when trying to wash off the stains.The step from the garage to the house is a serious trip hazard The quality of the blind is too low.There should be an upgrade that is not too expensive. Overall the house is good

Buying the home is the easy and enjoyable part. Once I closed and then moved in, I noticed so many things wrong and imperfect. One expects a great, new home after spending all this money.

Our initial identifying a house and lot were a pleasant enough period but we visited during the period when the rock quarry was not using some powerful explosives to prepare their material. None of the Del Webb people advised us of this well known fact. We experienced a short but powerful earthquake after closing. This is not a publicizing or listed Del Webb "amenity". Less than a month after closing we were notified by other home owner in our area that they were receiving "incoming projectile" (AKA bullets) that were striking there newly built houses. They had notified the police and the home builder but it seems that the police initially said there was nothing they could do and the home builder and HOA pretty much ignored the reports and said for the people to just wait and be quiet. The bullets continue to fly and the homeowners continue to report them to the police who say they are reporting and investigating them. Last week I checked the on line GTPD police log and nothing has ever been reported. I am hiring a roof inspector to document the condition of my roof and siding to document and changes from the initial inspection. I am not sure but I feel pretty safe in thinking the the home builder will not own any damage to the siding or to the roof. My joy of buying and owning a home in a Del Webb Community has turned into a not happy experience which promises to continue for sometime. Hopefully the political powers put some pressure in the correct place to get this issue identified and resolved. Hopefully no home owner or visitor is injured or killed because of people being greedy for power and money. ... More

DO NOT use Pulte Mortgage. They were very difficult to deal with!

The building experience was lack luster at best we had to deal with 2 different construction managers the first was horrible with the plans of the home not being followed. If I had not been visiting the home, it would have been built completely wrong. The second Construction Manager was better trying to correct the mistakes from the fist construction manager, but we are still have issues with the home even after we have moved in. Working with warranty department to get the issues resolved has been a nightmare. The builders Mortgage company was also a nightmare and we were left nearly homeless as the company could not figure out how to get us completely approved and close on the home. If you are considering building a new home I would not recommend Pulte / Del Webb or Pulte Mortgage. ... More

Easy to work with and everyone was extremely pleasant.

Overall …my home buying experience was seamless. The quality and craftsmanship of my home is exactly what I expected. All my expectations were met!! I am very satisfied

We would highly recommend both Vicky and Austin. Vicky not only spent days showing us but our family, the homes and our options. She was there every step in the process. She answered our questions in a timely manner. We lived in another state during the building process and Vicky would email us photos. Vicky is caring and dedicated not only for Del Webb but for you as a homebuyer. We had Austin, as our Building Manager. Austin made sure everything was done when it was suppose to be done. Austin also responded to questions we had within a day or two. He also keep us updated with steps that we needed to address. Austin not only wants to make sure the quality is there for the builder but for you as a homeowner. ... More

Very pleasant buying experience. Sales rep, project manager, warrantee manager all very competent and good listeners. Process was mostly stress free. Promises made were kept. Happy with quality and responsiveness. One of our best buying experiences!

I appreciated the effort the sales representative made in my home-buying experience. I initially placed a contract on a home that I could not purchase due to the high-interest rate. Christopher was great in helping to find another home in DWB that met my needs and suited my budget. After I closed, I was frustrated with addressing issues with my home. The repairs are perhaps minor, but I'm disappointed that these things were overlooked before closing. I share some responsibility as my walk-thru revealed some issues, but others weren't as readily noticeable. I am going through the process of submitting work orders, but I feel that some items resulted from rushing to complete the home. ... More

Buying our home with the Del Webb team and Pulte builders was a great experience for us. Our builder, Tim, was exceptional. He kept us updated constantly throughout the process and answered our questions quickly. Since we were not local, Tim sent pictures for us to see the progress on our home between visits to the site. Pulte builds a quality home and the Del Webb team works well with them!

The community we have moved in to is amazing and close friendships are already established. Unfortunately, the experience of building this house was not a good one. Lack of communication and concern by the builder has left us with a less than desired result. This is the 5th home we have built and had more issues with poor workmanship and choices. From the design center to the final walk thru the process was rough. Having to add so much electrical to have lighting, the paint that is nothing more than primer that you can't wash. Not given any options on color but you should be given a finish that doesn't rub off. You should not have to hire a painter! It's like having a white chalk on your walls! Silicone and grout to hide mistakes. Window screens that are too small. No pride in finish carpentry. Outside stucco painted instead of having color added before application. These items were brought to the attention of the supervisor who did not follow thru on correcting before closing date. ... More