Del Webb Reviews

Great experience, sales team and builder were knowledgeable and professional. Our home was completed on time and closing was easy. Builder was great in taking care of after move in issues. We love our new home.

Awful. I had to be hospitalized and checked myself a day early based on Pulte’s pressuring me. I did a walk through and didn’t notice corrections to be made. Now they want to walk away.

Was not the enjoyable process we hoped for.

DEL WEBB Sunbridge is a great neighborhood with fantastic neighbors and great home plans. However the closing and build process were very disappointing. Very inexperienced construction manager who promised much and delivered little. Poor attention to details in finishing and then a very frustrating warranty process to get the trim and final fixes capped by an incompetent warranty manager. Only through escalation to the warranty managers supervisor were final trim details addressed. End result is a great house but a bitter taste from the poor attention to detail in the finishing prior to closing. Another frustration is the incredible slow response time for post closing modifications such as additional gutters etc. ... More

We purchased a townhome from Pulte Del Webb in Spring of 2023. Our home buying purchase was seamless. We were kept up-to-date throughout the process and promises mad were kept. We are very happy with our new home.

In building this house, everyone was very nice and helpful the whole way. They gave good advise and followed through on every step.

Given the opportunity to buy here is a heartwarming Experiance to know this community cares for all who come.

The Del Webb structure of the type of community and the process listed to ensure a quality build with the customer’s best interests in mind and top warranty sold us. The workmanship was sloppy and either minimal or incompetent oversight of the trades given to see that the quality committed to happens. When the problems are identified they are worked on quickly before closing. Many times the mistakes are obvious where a little attention being paid in advance would have saved DelWebb thousands of dollars in corrections. Incorrect counter tops, cabinets, shower head, and washer dryer connections had to be corrected long after they were installed forcing other trades to redo their work to correct. After closing, you’re on your own. Wilmington “Customer Care” didn’t respond for three weeks on quickly identified problems - then took a week (with no promised day or time of repair) to have workmen show on the first problem. Then they made it worse than it was and a week went by until the sub’s owner came to fix. Three other trades have still not appeared. Customer Care demands that you follow their system, but treats every issue as if we are bothering THEM. Management must get involved in the actual performance of their promises if this company will ever meet its potential. ... More

Overall, this has been an enjoyable home buying experience for us. The price was reasonable and we are happy with the house. I would like to see them improve the fit and finish of the interior, however. The drywall/texturing/paint/trim work wasn’t up to Pulte standards.

We have a nice house. However, there are still unresolved punch list items 7 weeks later. The process was nothing like it was communicated to us. Disregard the nice friendly sales literature. Communication was poor. The inspections never happened, the design meeting was poorly run and although we agreed to and expected certain items (and upgrades);the builder just changed some products without our consent or agreement. We should never have closed when we did. We felt pressured to give the construction site manager a good grade. We never did have a “celebration” walkthrough. As I said, we do have a very nice home and our experience so far with the warranty side has been positive. ... More

During build DW (Pulte) was responsive, we had several 3rd party inspections, all issues were addressed. At closing many items which could have been dismissed, were corrected. Everything great through closing. After closing a few unidentified issues arose, the response is not as great. The build manager did a few things, but warranty department simply does not reply. So be as detailed and vigilant as possibly before closing.

I am very pleased with my home. Be aware that the buyer has zero say so on landscaping. You are allowed to make multiple decisions and give input on your home, but you have no input on your landscape. You have to wait till you move in and request HOA approval before you can replace anything. My yard was full of small holes, very uneven. Landscaping was and still is a disappointment.

All in all, we are very pleased with our new home! The only negative thing I can say is that, one, the tile laying of the backsplash and windowsill in the kitchen does not look very professional. Two, the placing of the sod, the lawn is very lumpy and uneven, bad for the ankles of older folks like us..

We like our Palmary however the construction equipment across from our home is unsightly and detracts from our enjoyment and appreciation of our home.

Great community, but building process was the worst I have ever experienced. The quality of workmanship by the trades is poor in general. Pulte escalation was effective, but they are limited when quality is poor. Seems to be theme with all builders. During the sales presentation the multi step quality check process does not meet expectations. If your lucky to get a good field manager it will help. Need to check progress frequently and hire a home inspector for predrywall and final inspection.

Great place to live, friendly people

The home was very dirty upon moving in! And we were told it was a construction clean, your cleaning crews need a lot of help! Also not very good at getting back to handle issue.

Our project manager Max was the best part of our experience. We had issues when we first moved in and Max and the warranty department have been great. I think some of the subcontractors work was done poorly, maybe rethink who you use. I would have rather waited a month more to move in if the finisIhed product was done better. We still after a month have some issues that need to be resolved and I am sure that before the year is done we will have more. I would like to have another chance to write a review after our year walk through.

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after closing. It is the buyers fault afterall for not having x-ray vision to see damage through smudges and dirt on everything. ... More

The workmanship and materials were not up to what I expected. This is the fourth home I have owned, the 3rd in which I was the first owner. Many things were shoddy. The tile floors had glue spills all over them. There are several points where the cuts to install something (eg an electric socket) were too long and stick out. The seams between things were not smooth, glue, paint, caulking were on the floor, and on the walls. The pipes were not flushed, sand almost clogged the shutoff valve in one bath room.

This is something I have wanted to do for a long time. This house building experience has been scary, difficult, and absolutely awesome! What fun it was to pick out all of my own choices for my home. My coordinators for the building of the house were friendly, attentive, ontime, and awesome! Vicki

We love our house the layout is wonderful. Just had a few issues but overall it’s a great house.

First, our Construction Manager did a great job of keeping us informed weekly of the progress on the house. When problems arose, he let us know and resolved the issues promptly. He was pleasant to deal with. He actually identified a problem that many people would not have caught. It was fixed although it delayed closing by a week. He also informed us about problems with the glue that was used on the cabinets. As a result, we have to have 80% of the cabinets replaced. Scheduled for June 26. We have asked that the cabinet company provide us with a food allowance for the time we will be unable to use the kitchen. We did have problems with the construction manager not responding to numerous texts about two issues we needed resolved. We sent him 8 texts in May and never received a response. We finally sent an email to our Customer Care person about the problems. That afternoon our construction manager stopped by. We discussed the issue and he claimed he never received any of the texts except on May 1 when we first identified the problem. If in fact he isn’t receiving texts from buyers, someone needs to figure out what happened immediately. One of the issues it still outstanding and we need it resolved immediately. Our construction manager advised he would have the plumber to the house next week. One other issue we discovered after closing. The framers did a poor job framing the master bathroom. The walls are not square. Also, the closet in the den/office was not square so they covered it up by putting shoe molding over the area where it was not square. We are hoping that the cabinet issue will be resolved and we get the kitchen and cabinets we paid for. I don’t hold Pulte responsible for the underlying issue but will hold them accountable for how they handle the “fix”. ... More

The Pulte group is very difficult to work with. It does not matter what you, the customer, wants. The closing date that they gave us was not good for us but they refused to accommodate us. Everything is dictated to you and whether or not that works for you does not matter to them. They are not custom builders and the fact that they would not allow us to change the cable in the bedroom to the flex room made me think our house must be built by robots. That would not have been hard to do. When we did our preview walk through the house was filthy. Really? That is the first impression of our home and it was horrible. The smoke detector beeped the entire 3 hours. He told us he would replace the batteries. When we moved in it wasn't much better. I spent 4 days cleaning to get it "move-in-ready". The smoke detector was still beeping so we called and was told by the builder that the beeping had stopped so he didn't replace the batteries. Yet, he told me he would feel better if I replaced all of them; not just the one beeping. I'm sorry, wasn't that the builder's responsibility? There is a spec home near us and that house is spotless. Ours should have been treated the same. When we met with the builder and the warranty representative, we were told more of what isn't covered than what is covered. Everything is very negative. Most of the employees we talked to were very disgruntled and they seem to have a high turnover. When we started meeting our neighbors, we realized almost everyone had some type of issue. I have yet to meet someone who is satisfied with their building experience. I hope that it will all be worth it in the end. My best advice to someone who is going to build with Pult is this - Don't expect anything to be easy, customer focused, or quality products. That way you won't be disappointed. ... More

This is the second time buying a Pulte home. This time our construction manager was great. Unfortunately, not all contractors were. He did his best to manage the situation but we had problems that took several visits to get right. These homes are not cheap and you should expect them to be worth the money. Have them fix what is wrong. Don't just settle for bad details.