Del Webb Reviews

The entire experience was excellent until after I moved in and found a few items where the quality of the home was lacking. Several items were covered under warranty and I am not speaking about those. The warranty experience has been find. However, the walls in the house were not painted with semi-gloss paint which is quite disappointing. However, the closets were. It should have been the opposite. Also my irrigation system was not installed in accordance with all of my neighbors and I had to pay $1800.00 to have it corrected. I could not water my trees on a separate zone, although all of my neighbors and my neighborhood water ambassador can. These was my biggest issue. I was also somewhat disappointed in the landscaping which seemed minimal at best. Except for these issues I would have give 5 stars. ... More

If at all possible, new home buyers need to see in person the lots they might be considering. Getting a lay of the land is important. Kind of difficult if you live out of state.

Several problems, mostly cosmetic, still awaiting resolution.

Devon was great from first visit to closing. Closing day was a little Chaotic, but with Terri and I being "Construction" understood the nature of multiple settlements in one day! We are still waiting for some warranty items but we are in contact witht he team.

Buying the condo was easy. The issues are another story. The air conditioning has been a problem from day one. I have learned from EVERYBODY that this is an ongoing issue. Should have been fixed long ago as this is building number 6 of the complex. The problem still continues. My first night there I had to stay at my sisters because it was too hot to sleep there. Any hot day my condo is uncomfortable. They have tried temporary repairs. Still waiting for the repair. We moved into the condo in July. Keys are another ongoing issue. They are Hager keys and say do not duplicate on them. So the building and the condo association point their fingers at each other for responsibility. Meanwhile I am still struggling to have keys made. Traveled to Framingham as they told me to and none of the keys work. Still waiting to get working keys. Another issue that should have been resolved long before I bought the condo. There have been expected issues with new build and some are fixed quicker than others. I am not always sure they are being honest with me. ... More

I used Pulte for everything - realtor, mortgage, insurance which made the process smooth. Home was ready in the time frame originally predicted. Impact windows block out all the construction noise. Special shoutout to Bridget & Brian

We were very pleased throughout the entire build process. Lisa found us the lot that made the difference in our move to Del Webb. Maggie went above and beyond with the little details and helping us with our custom beverage bar that was not part of the original specification. The final walk through exceeded our expectations.

Great to work with but to get repairs under warranty has been impossible to get done promise's with no results

promptly acted on my request for service

Del Webb is a reputable construction company maintaining excellent quality. But the after-sales service cannot cooperate. Details were missing in many construction works and remedial arrangements were not perfected in time. For example, the central air-conditioning system in our house is missing a filter. The response when we made a complaint was: go buy one yourself. Ha ha. . . . . .

Love our home. The Floorplan is beautiful. There were issues in the final stages but most were addressed. It was after closing when we found a few other issues missed by us and our inspector. We are still trying to contact them to see how we can rectify the situation.

Pete handled the sale and all details regarding the lot and home selection. He is experienced, and instrumental is completing the entire process. Thanks to him all of our questions and concerns were resolved quickly and to our satisfaction. Jason our builder was just as professional. They were both awesome!

Great quality in the construction very happy with the home

Had a great salesman. Very informed a word to get good deal.

From the time we signed our contract until we moved into our new home (a month ago) our experience has been extremely positive. Between our sales rep, Ian, and our construction manager, Brian, we had weekly updates as to the progress of our home and always knew what to expect. After we moved in we contacted DelWebb when we needed something corrected and within two weeks of us moving in everything we contacted them about had been fixed or replaced. We recommend DelWebb highly!

Easy process to build a new home. Pulte’s construction managers are great keeping you up to date and sending pictures throughout the process.

We have had a good buying relationship with Del Webb/ Pulte from communication,buying,loan process. Follow up has also been quick on any items that needed to be addressed once we moved in. The community programs are well organized . We have only been in our current home for a few weeks hoping this positive relationship continues.

We have had a terrible experience. Our first inspection was scheduled for Jan 16, 2023 and when we came in from Albuquerque we found out the supervisor had gone out of town, had not let us know and we had to reschedule for the next Thursday, costing us extra money and time to be in Texas. We inspected before closing and pointed out several concerns. We were told to close and assured everything would be taken care of before we took possession. When we moved in we found nothing had been done and the house was filthy. We have tried working with the warranty department. We did not have our calls answered and submissions addressed. It was as if we did not exist. Finally we complained and got the number of our warranty guy. He has addressed a few of our issues, but it has been like pulling teeth and we have heard nothing about the rest of them even though we have been asking. We tell everyone we know and random people about our experience and not to buy Pulte home. ... More

The whole process form when we started looking at the options to our house being built was great and very easy process

Initially, we had two not so pleasant experiences with one project manager who was reassigned to another community after just 2 months and his replacement who was a rookie and did not know how to proceed in getting inspections and caused us to detour our return from Christmas in CA with my son and family to do a pre-drywall walk-thru prematurely. Work was subsequently delayed 6 weeks until we finally talked to a Pulte VP of Building who re-assigned us to Hector, who was outstanding. He got the needed inspections done and completion our home as he promised in mid June. And I attended a walk thru with him just before closing the next day and everything on the 3rd party inspector’s listed was corrected by Hector + some additional items. A very good ending to what had turned into a construction project “in suspension”. ... More

We love our Pulte home in DWB. There were minor issues along the way but our sales rep and construction manager both corrected them very promptly. Would def buy another Pulte Home.

We purchased in November 2022 and closed in July 2023. With a bundle of incentives and a competitive 15-year interest rate, we feel we received significant value for our dollar. Add on the fact that we are living in Del Webb Lake Las Vegas, and it is positive all the way around.

Karen and Justin were great to work with very professional and knowledgeable

Very good product but once you pay the customer service goes out the window.

Buying process was okay. Alot of paperwork needed to be completed before closing.