Del Webb Reviews

Just found out there is homeless shelter for families going in next door which wasn’t revealed during the home buying process. Happy with the swimming pool and recreation center but now wonder if it will be crowded when they finish building all of the units. Paying the HOA fee has turned out to be an incredibly difficult task since the HOA administrators are incredibly disorganized - I have sent in both a direct withdrawal form for my checking account and a check when that didn’t work and they didn’t take the funds with either method. Quality of the units aren’t great- I have upgrades for everything including the flooring and kitchen. The cabinets are particle board and the tile floors were completed sloppy. ... More

We are very pleased with everyone at Del Webb in getting our dream home, our forever home.

Was good we lived nearby and could check the build process along the way. No real issues developed, but we could catch, and get corrected, minor issues well in advance.

Mike was wonderful to work with during the build process. He made sure quality was achieved and that it stayed on schedule. He was great to work with and we now have an awesome home!

Overall really good experience, I did not care for the Edmonton options for power windows. Maybe I did not understand, but I assumed it was power for any blinds, but it was very proprietary. It also seemed like the doorbell camera system lacked some basic functionality. The fire alarms went off at 3am, two separate times. So the electronic components need work. The only thing I would like more from Pulte was the kitchen island was cut in two pieces and the patterns do not look natural. We noticed on the model, the the island was a single piece, and we were very disappointed with what is beautiful granite, is now something less. Finally, the two types of grass seems tacky. They grow at different rates and just adds to maintenance for homeowner. Also, the St Augustine grass had numerous dead squares when we moved in. We have yet to figure out how to restore it. Hate to sound negative, as much of the process was very good. These are some items I felt were significant to identify. ... More

Poor quality trade workers brought in so work is poor. Tiles on floor uneven where a toe bumps them. Poor drywall and paint work. Tiles left with grout, paint, pencil marks all over. Floors not protected properly during construction so chips, paint throughout house. Certain things requested at the beginning and they weren’t done and told too late to do it.. Garbage left around the house, beer cans. Finishes in the house didn’t match and they didn’t care. Windows poor quality as 4 windows had broken parts. Every person I have met so far has their negative stories as well. The homeowners are nice and amenities but Pulte trades don’t seem to care and project managers apparently are spread too thin. Design center limited choices and high prices. Wasn’t allowed to pick the most expensive cabinets because was told they were only for the million dollar homes. If I want to pay for the cabinet I should have been able to pick what was offered in the center. Talk to homeowners in your area before you consider. Buyer beware! ... More

Make sure you get everything in writing up front and during the build process. Talk is cheap! The model homes and the actual homes are different. More than just the upgrades in the model homes. examples - placement of A/C unit, width of paved walkways, quality of finish,... Found many issues with framing, electrical and plumbing, prior to the drywall being installed. Even after the drywall was installed, there are walls that are not plumb or right angle to one another. When a door in one of the hallways is closed, the entire wall shakes. Poor design. Attention to details is lacking! ... More

Overall construction and sales support was excellent. Communications were inconsistent. Issues linger after closing (such as circuit breakers frequently tripping) impact many homes here and should have been resolved during construction.

Our experience with Del Webb has been worry free. We were treated like people should be treated and enjoyed the whole process of buying our new home from selecting a lot to selecting the color of our home. Everyone involved has been very positive and professional. We would recommend Del Webb to all our friends.

From the first moment we drove into the community I felt like this was the place we had been looking for. We met with Mark and he was amazing and still is. Once the construction began we were assigned Zakry as our site manager and he kept us informed all the way through the building of our home. We believe we have gotten a beautiful well constructed home and plan on enjoying retirement here for many years to come.

Sloppy workmanship. Disappointed in the quality of work that has been done. And a lack of attention given to repairs.

A lot of things could have been better including the quality of the materials used, the quality of construction, and the communication. Switching CMs near the end of the process helped.

We have been very happy, overall, with our New hope buying experience. From the sales personnel to the construction foreman to the handy man and to the response team when we have made a call, everyone cares to do the right thing and to make your experience a thoroughly happy one.

They were welcoming during the building cycle and very responsive to questions and/or concerns.

Good thru closing but quickly fell apart after closing. Very difficult to get help with problem areas after closing!!!

Everything about my Del Webb home build was exceptional - from sales, to design, to build, to closing. Thank you for a great experience building my retirement home.

The Sales and project management process was great. Very knowledgeable and able to answer any questions we had. We are happy we made our new home in DelWeb.

We worked with Holly and our realtor and our experience was great

For the price paid over ($500,000.00)for this home the quality of the cabinets would be better then entry level/cheap builder quality. We were led to believe these were upgraded cabinets (grade 5). The finish work looks like it was done by amateurs. The woodwork is not nailed properly to the walls, and they tried to hide it with caulking which is already separating from the walls leaving a lot of gaps. Walls with bow's in them. The painters didn't bother to clean off joint compound from the woodwork before painting. Paint drips and smears on rugs, tile and countertops left to harden. Painters using dirty brushes leaving crud on the walls and woodwork. On the bathroom counter adhesive droppings just wiped off not cleaned properly. The lawn was not graded properly and sod just laid down without rolling it flat. I hope you get the picture. ... More

Wonderful experience all the way around! Mark & Rob at the sales center were awesome to work with! Zack w building our home was fantastic. Awesome community!

1. I asked for gas dryer connections during the option selection. We got the connections for electrical instead. I ended up having to buy and electrical dryer. 2. I believe the sprinkler system does not have enough and sufficient coverage to all the section of the back lawn. The quality of the sprinkler system was compromised.

The neighborhood is great! The neighbors and activities are welcoming, very friendly, and fun. The lifestyle director is outstanding. The build and purchase were hit and miss. We had four different salespeople, our construction manager left just before we closed, and I think we're on our fourth service representative. The design center was very good. The construction manager was ok, but not very attentive or communicative. The cleanliness of the construction site was not good at all. The final quality of the build seems to be pretty good and I'm happy with it. The warranty service follow through has not been impressive. We have issues that have been open for several weeks. We are enjoying the house and enjoying the lifestyle. Happy to be here. ... More

Construction progressed very well, our construction manager Billy was awesome and resolved all issues for us. Warranty service is terrible, have been trying for weeks but not able to get a response from anyone to resolve issues after moving in. Pulte Mortgage was also difficult to deal with - still trying to recast our mortgage 2 months later, something they told us would be an easy process.

Poor workmanship of interior trim, door installations, shower and second bath tile work/grouting. Above rating is a reflection of this. We were relatively happy until this stage of the project.

You'll certainly have bumps in the road as they seem to be unavoidable but the Del Webb team is certainly committed to doing their best to make things right. From purchase agreement to closing was just about 1 years time but now that we're in the home we're very happy!