Del Webb Reviews

As we’ve learned from other Pulte built homes, you buy for the community, not for the workmanship as it seems to definitely lack in a Pulte built home.

We love our new home. We were in faster than expected. Our construction manager was awesome!!! Thanks Ben.

Colleen and Tyler did an excellent job.

I love my Del Webb North Ranch home! Great community, beautiful club house, gym and pools. Lots of activities.

Both the sales associate (Bruce) and construction manager (Mateo) have provided exceptional service through our search, purchase, build, inspections, closing, and post close punch list. The design process was a bit of a challenge, but in the end Pulte was responsive to all of our requests. The quality of the workmanship was pretty good for a mass production home. When issues were raised they were addressed in a timely manner by the Pulte Team. What might be the best example of the great service is that the entire team continued being responsive even after closing. 5 Stars

The ratings mirror the experience. Personnel very nice & try hard. Building specs not as nice.

TJ was/is awesome!!! got everything done that i needed!!!

Great Club House and work out facility to meet your neighbors..

The sales person was great during the home buying experience. After the sale was complete, not so much. Homes have warranty coverage and a system to post requests. They go unanswered.

Our house manager Manny was just great. Having several houses built before , so I am used to dealing with contractors and builders, but in this case it was a pleasure as when Manny said something, it just happened. Can't be beat. Have discussed his performance with others and was surprised to hear what trials other others had with their managers. All I can say is we hit the jackpot when we got Manny.

Great experience with Jeff and the closing agent

Be sure to be actively involved in the building process to identify any problems immediately.

It was a good purchase.

Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.

60 to get 30 day follow up. Still not done.

While the community has great amenities, the new home building lacks quality. They changed the style of the homes and they all look alike. Not enough details on the elevations. I wish I would have bought a resale as the older homes are much better quality. The new homes are on much smaller lots….so they can fit in more homes. Pulte will cut every corner they can financially. You pay top dollar for a mid-quality home.

Participate in all inspections and ask questions.

Rafael and all the staff we worked with from Pulte did a great job. We could not have asked for any better.

Home was built well, any issues were taken care of right away

love our home love the community everything went smoothly from start to finish

The home buying experience was rushed because I took over someone else’s purchase. There were corrections that needed to be made prior to closing that were not completed. I became aware of them two hours before the closing. I was promised at the final walk through that they would be completed. Days after my closing the project supervisor was dismissed so there went my promised corrections. There is a lot more to say, but I think one of the last things I will say is that my closing was classless, I met with an attorney, there was no Del Webb/Pulte representative, I didn’t get a welcome plant, keychain or even an envelope for my closing paperwork. I understand that the developer owes me nothing, but for the premium I paid for this home I think a keychain or a plant is not a lot to ask for. Do better Del Webb/Pulte. ... More

Project took longer than expectation set

I am so pleased with my decision to purchase this home. The entire process exceeded my expectations, and I feel value received is outstanding.

We noticed in several locations where there was paint spots/drops on wood flooring and carpet. Painting should have been finalized prior to laying wood floor and carpet. When baseboard were installed it's obvious that painters came behind the molding installation but did not tape off the areas before painting. Glass shower seams did not get properly caulked, having some water penetrate the seams. Shower caulking was poorly done. Found concrete on front porch stained from building materials. At final walk-through exterior of the house not power washed.

Overall, the condo looks great. When we asked the sales team why one side of the building was considered 'premium'. The response was that they do not decide but they are told by their management which side is considered premium. Of course, we do not actually see our condo until it is finished, and we do the walkthrough. It is then we found out why one side was considered the premium side of the building. In the unit we were interested in purchasing, as you look out each window on the east side, all you can see is a state owned impounded, car lot. We asked if there were any other available units within this building. We were able to view them and liked one of the units shown to us. We asked if we could swap units and purchase one on the premium side. The sales team could not answer but later that day, we were told their immediate manager said no. We asked to speak to the manager. A call was to take place the next morning. We had decided, even though we had put down the required 15%, we were ready to walk away from the condo. Once we talked to the manager the next day, we told him we were not living in that unit. He agreed to let us change out the condos. After being here a few weeks, we found out that the impounded car lot was an ongoing issue with several residents within the community over the last two years, so we now also knew the sales team obviously knew and withheld that information from us. As for the quality of the condo, we have noticed some issues. The AC/heating unit is essentially outside the condo. I can see it is insulated and has a small heating unit, but it is separated from the rest of the condo. The problem is that this is New England. If we lose power in the winter, there is a good chance that significant damage could be done. I am told this has happened already to some of the units at this complex, mainly pipes freezing. We were also told to check on the heating unit during the winter just to be sure it is still working. Apparently, some of these heating units stopped working but most were discovered in time to have them repaired/replaced. I have been to several condos in Florida and they put their units in the interior of the unit. The hardwood flooring was not installed correctly. There is also some type of glue that someone dropped on the hardwood floor. We have notified Pulte personnel, and a work order has been submitted, but no date as to when they will be here to repair. We were told that they are busy and will try to schedule us in when they have time to get the work done. The screens in the window do not sit flush with the sills. I am constantly pushing the screens down, but they seem to manage to open up that little crack again allowing these little annoying bugs (gnats, mosquitoes, and one-time yellow jacket) into the condo. The lights, faucets, and hardware in the bathrooms seem to be whatever was laying around at the time the workers were installing them. We have a mix of brushed nickel and chrome. There does not seem to be any thought in what was picked to install the bathrooms. The last three items are more annoyances than anything else. But when you purchase something brand new, you expect to have quality work done and not looking at something that appears to be thrown together just to get it off the shelf. ... More