Del Webb Reviews

Three weeks before our close date, the dishwasher was installed wrong, resulting in a flooded kitchen. Flooring and cabinets had to be reordered and installed, resulting in a 3-day delay on our closing. When we finally moved in, we found the new kitchen flooring to be damaged once again and, after talking to our construction manager, we learned the plumber had flooded the kitchen when reinstalling the pipes. We are now awaiting our third kitchen floor. Last night my husband came home and found wet carpet in the guest bedroom. After further investigation, he discovered that the AprilAire system had not been properly installed and leaked from the second floor through the walls and into the lower-level bedroom. For me, the thrill of building and owning a new home has been lost in these issues. I'm currently living with a dehumidifier running full time, a half-cement kitchen floor, and a flooded bedroom with no end in sight to the construction that will need to be done to repair the unsatisfactory work by subcontractors. ... More

Sales office and rep was fine. Building was a disaster. Wrong tile in two bathrooms. Wrong cabinets in kitchen. Build manager tried to be good but his hands are obviously tied by corporate. Nice guy but just a puppet for corporate. Pulte lied to us about the issues until we came up with written proof. Poor quality- everything sloppy work. Doors arrive to Pulte not square- embarrassingly with a problem, Pulte says sorry that’s the way they come from supplier. Cheap and sloppy workmanship and toilets. Sorry but this is honest.

Great responsiveness and quality from Manny and Matt. Pulte was pretty inflexible but the people overcame this.

This experience was our first, true build from dirt to home. Our sales consultant and our project manager provided timely updates and worked diligently to meet project deadlines. Once we closed, our project manager took care of several small items of concern. Our only area of concern was the cleanliness of the house at closing. There is room for improvement in that area.

Our experience since moving in has been frustrating to say the least. Appointments not kept, excuses made instead of problems solved. I’ve had to contact your Las Vegas office twice because i couldn’t get a text or phone call returned. After i contacted your LV office, I got a call from Darell with attitude. Very unprofessional! Most of our issues have been minor and easily fixed, but it has taken numerous calls to get things done. We love our home and the facilities. Our sales person, Tanya was amazing. She contacted us often with updates and made the purchase a great experience.

Took a couple years to complete build but closing and move in process went well. Construction manager was knowledgeable and responsive to all our questions, he was key to making our homebuying experience enjoyable.

Love the area!! Quiet and remote but still close enough to the amenities. Just moved in , so far everything as promised. They communicate very well with their buyers. Ready faster than I thought!!!!!

Holly and Jake were very professional while our place were being built

Don’t fall for all the marketing hype and sales pitches…your overall construction process will be an adventure! The Construction Managers (CM’s) are overwhelmed (i.e., assigned more homes than they can properly supervise) with a number of subcontractors that lack quality workmanship & supervision. Construction rules (e.g., debris pick-up, eating within homes, etc.) are completely ignored and are not enforced. Various projects within a home will be started and not finished with no common sense nor explanation. It is not uncommon for several of these projects to sit for several weeks at a time. Lack of quality communication and overall transparency to the building process. Expect your messages to go unanswered, with no specific details provided to your questions. And if you can roll with all these punches and keep a very close eye on your homesite, you will eventually come out with a closing date that will often be pushed out with several “last-minute” issues that should have been addressed weeks prior. Good Luck! ... More

They lie to you about everything to sell you the home they change anything they want but we can’t change anything if I knew I could not screen in front porch I would not have built here the only thing good I can say is the warranty people are great

We are very pleased with the whole process from acquisition of the lot thru construction. While inspecting the varius phases of construction, we were very pleased with the quality, especially the amount and quality of insulation throughout the structure....especially in dealing with the heat of the summers. Our only issue was the attention to detail in the finishing of both the interior and the exterior surfaces. However, surely not enough to stop us from highly recommending any Dell Web project.

Del Webb people are absolutely wonderful to work with. I highly recommend to anybody to give them an opportunity to make your life change for the better.

Starting with Megan (Sales) the service and support was fantastic. She understood what we were looking for, and set about putting a proposal together that matched our needs. Always responsive, which is important for me. Moving to Robert (Construction) he did a great job communicating and listening. Regular updates and pictures on the build helped us see what was going on, without living in the area. Very responsive and regular communications made the build go smoothly.

Del Webb at Viera finished our home within the original time estimate. We had a great construction manager that gave us weekly text updates with pictures. Overall quality of work was good. There were some issues that were corrected prior to closing. We have several minor warranty issues that were quickly responded to and fixed. Very pleased so far going into our second month in the home.

Stella in sells was a little difficult to work with and a little pushy. Steve has been better to work with but mostly things were done when he took over. My advice to others would be don’t let the sells people push you into making quick decisions. Know what you’re getting into upfront. We came from a custom home experience to a production home experience. It’s very different.

We were so excited to have this house built and our move from South Naples to Ave Maria. Our sales person was over the top helpful from start to finish. But after closing, the number of functional issues we have run into, that should have been discovered prior to closing, is very frustrating and disappointing. Too many electrical issues (one dangerous), windows that did not open, and....... We have spent over a month (and still going) of constantly having contractors over handling issues. I do have to give Del Webb/Pulte a good grade for taking care of the issues on the back end but so much of it could have been caught if the folks that are paid to check the house from top to bottom did a better job. I don't think it is too much to ask that someone test the outlets or make sure that every light has a switch to turn it on. It just does not seem that during the construction process that contractors are being held to high standards. The contractors that handle the warranty issues know exactly what needs to be corrected because of the pattern of problems created during construction. I am just not sure that Pulte understand the amount of time that the owner needs to take to get these issues corrected and to be around waiting on contractors. I hate to write a bad review. We love our new home but now question the quality. I am hoping that a year from now we can move on from some of the very large issues and I can write a better review. I did not look to write this review but was requested by a Del Webb email. ... More

I thought the whole process is just average! I believe they kind of rushed the whole house build! The quality is below average… had to deal with things like doors not level or closing correctly. Many hinges still have paint splatters! I even had a window screen put in severely bent! For an $512,000 I would expect better quality!!

Tanya ((sales) and Brogan (production) are terrific people and excellent to work with. Tanya especially kept us informed and/or resolved problems (very few) as they occurred. Overall I'd say our Pulte contacts rate a 10 out of 10 stars.

Pulte homes are well built and any questions or concerns are handled immediately.

My concerns would be with the houses, as offered before options, are not really quality homes. Quality as in 24 inch center roof trusses. 24 inches seem a bit far apart but that would be a way to save money on building a home. If you do not take an upgrade option in anything, you will get sub standard materials (sinks, carpet, fixtures, etc) in the home. If you pay more for options, the materials are a bit better. For the cost of the home, seems like just offering a better grade of materials would be better than sitting across the desk talking about upgrades that really should be standard in a home. A good example would be paver driveways and walkway. This should be a standard for homes since it seems no one takes the standard concrete driveway / walkway. Why are pavers an option when concrete driveways / walkways are somewhat discouraged? Carpet is another example of placing quality carpet in your home rather than sit across the desk and discuss optional upgrades. Almost seems like the folks offering upgrades get a bonus for you obtaining upgrades rather than have a comfortable home. Are the upgrades offered really increase the value of your home if and when you decide to sell? Some upgrades do help increase the value of your house but I am not sure about most of the upgrades having weight in determining the value of a re-sale. ... More

Overall great value and very excited to be part of the Del Web experience and enjoy all the activities that has to offer!

Kevin, was professional, caring of our requests and concerns. We couldn't have been happier with this experience working with Kevin. Pulte homes are are well built and would highly recommend them. Thank you

Salespeople were knowledgeable about their business and the construction department was fabulous. All aspects of the company so far have been exemplary.

Thrilled with my new home and all the people who made it happen - lots of TLC from the very start and along the way.

This being our first experience building and owning in a 55+ community my wife and I are rookies for sure. I have worked in the construction industry for my whole life so I speak with experience in the trade. The buying phase of the process went well and without a hitch. Lisa our sales rep was fantastic and guided us through the initial lot and home purchase and was super helpful. 3 months later construction started and we were introduced to John our construction manager who equally was superior throughout the building phase keeping us informed and up to date on any and all issues. Being from Pennsylvania the communications and updates from John were appreciated. Structural and mechanical phases went well and were sound as well as the masonry work. We are currently working through finish carpentry and painting issues which are of concern namely too much debris on drywall not cleaned up before finished paint, moulding install and finished caulking sub standard. Too many dents and dings and scratches on doors windows and hardware. The problem is a lack of pride of workmanship and accountability for whatever the reason. On the flip side we are having the issues addressed through the warranty team and hope to have them alleviated soon. One public issue of concern is the slow approach to the amenity complex completion date. We as residents are paying nearly full HOA dues and feel deserving of a timely completion of the campus. Overall it should be a great place to call home and enjoy life in a beautiful community. ... More