Del Webb Reviews

Use Darren as sales and Gordon as project manager.

When signing the contract to purchase a home nobody disclosed that the community clubhouse would not be completed for over a year or that the temporary clubhouse would have no pool. Nor did they disclose where the construction office would be, which happens to be on the same street as the lot we picked. We had 2 Project Managers. Don't know why but can only imagine. The Second Project Manager who came on just before our walk-through is polite and professional but does not have control over when workers show up or complete projects. The quality of materials and workmanship is less than stellar. I have a bathroom door that can't be used, kitchen cabinets that are damaged and or have been installed incorrectly, and appliances that are all dented or rusted. After 30 days Items that were supposed to be corrected are yet to be completed. Upgrades are extremely inflated for the quality of materials and workmanship. ... More

Our sales agent Lisa regularly went above and beyond for us, making sure we understood everything, giving us great advice, and showing real compassion throughout the entire process. And we were so fortunate to have Nate as our construction manager. He is responsive, conscientious, and cares a great deal about doing things the right way.

Lots of problems with no resolution in the near future. Also spoke with other owners with the same issues.

We loved Ben as our construction manager! He was awesome and very tentative to things we've needed, questions asked and very good about educating us on a new Florida home. There were a lot of things unfinished and we've had issues getting the trades to show up and fix things. We still dont have our cabnets done and we closed almost 2 months ago. Warranty has tried to be on top of it however theres only so much he can do if people dont show up. I fell like pulte is a good company to purchase from however their trades are terrible at assisting them and you as a home owner. We have been promoting the community to others. ... More

Our experience with the purchase of the Pulte home was fantastic from the beginning to the very end. Rick and Scott H were exceptional in making sure all the little things were taken care of to our satisfaction.

Painting were not properly If you really want to know then may be you should send some body to see and get detail opinion from people who live in the house.

Project built during COVID so construction was delayed. Communication was very good and the team was very proactive with the owners interests in mind. A good project during a difficult time.

Del Webb and Pulte Builders made building a new home so easy. We lived in another State and we received updates and photos weekly. I would (and do) refer others to consider looking into it.

Entire team was awesome to work with.

Overall great experience from start to finish

Oversell, we are very satisfied w our Pulte home. We moved from a much larger custom built home and while our new home is not a custom home, the finishes are very good. The building process went well. We had the advantage of being on the build site a lot since we were local. I would definitely encourage future buyers to do the same if possible. Communications during the build process could be more proactive. We would have also liked more flexibility & choices with finish selections, providing more value for the price.

Our experience buying at Del Web North Penn went smoothly and seamlessly! The individuals we dealt with from start to finish: Matt in sales, Alec in project/construction management, Jeff in handling our concerns post closing; were very professional and immediately responded to whatever questions or concerns we had. A “well greased machine!” Kudos to them all! On a side note, three parties from our old neighborhood; and a close friend of ours from another; have put deposits down to buy at Del Webb North Penn after witnessing us making the move and how pleased we were. Guess we opened the floodgates! Lastly, I would be remiss if I did not recognize David, Dawn, and Katherine at Pulte Mortgage. They were persistent and diligent in securing a mutually convenient financial agreement for us to conclude the purchasing process. We are grateful to all and highly recommend Del Webb North Penn! ... More

Had some concerns regarding front door and no one got back to us

Overall, a very reasonable process.

Devon and Steven were the best. THEY made it an enjoyable, easy experience. Because of them I have a beautiful home.

I think you will be happy!

We are very pleased with our new home buying experience with Del Webb.

From the salesperson to the construction manager this process was above my expectations. Questions were always answered promptly and issues dealt with timely. I absolutely love my new house and would highly recommend Del Webb.

Saw to all details of the building process. Kept us informed and made sure home was ready as promised.

The overall buying experience with Del Webb was good though I needed to give them a swift kick on getting certain matters moved quicker. The superintendent assigned to me was keeping me updated on the construction phrases via text messages and pictures. I would say he was great until he suddenly quit. The new superintendent filled in the position appeared to be overwhelmed. Some empty promises were never fulfilled or followed up. What bugged me the most is the grout haze, grout caulking and paint stains are on the face of the tile throughout, floor and shower wall. I brought this up to the superintendent at walk through and he said it would get taken care of. Guess what? It was never being taken care of and the house closed as is. I was out of town at the time of closing. As I returned, I was trying to reach the new superintendent but guess what? He decided to ignore my calls, text messages and emails. All I wanted was to get the tiles cleaned before moving in with furniture. I wasted six weeks trying to reach Del Webb and no luck getting anyone to solve the issues, except that I was told to move in first. It makes no sense to me moving in with funiture then to deal with floor cleaning. It's the inconvenience they do not have to deal with. Well, I could not wait any longer and finally had to move in. Currently I am dealing with "warranty issues" with Del Webb. The customer service manager is doing his job in scheduling contractors to come in. One problem is that certain contractors would not keep the schedule. I got bumped for the drywall and paint contractor the day of service to the next day. The other problem is the attitude of certain contractors. They would tell me there was no need to fix certain issues not because of what they believed but if of their laziness. That, I insisted in getting the issues fixed. One contractor even made racial comment about plus complained me nitpicking. ... More

The home buying experience is good at Trinity Falls. Quality is ok, thin walls and old persons step of death in front of garage aside, the overall buying was good. Pulte is relentless in trying to upsell you on insurance, financing , etc is relentless. But they're nice about it.

Pulte Mortgage did a great job with the people who were my contacts in Colorado (Jordon & Trisha). At closing we only had the attorney present. Wish we could of had a Rep. from sales and Del Webb Sun City HOA. Had some questions should be answered (Mail box key, Garbage can & pickup, Gate pass) Still don't have mail box & Key after one month, Must go to post office for mail. House is good. One thing to mention is the paint used in house is not of the same quality as the model homes. Talked with contact from paint MFG. they said it was a low grade that they used,

Have a few issues with my new home so far I haven’t heard back when they will be taken care of. Paul Warn was a wonderful contact person to keep me updated. Details of the home may have been overlooked? We’re simple things such as painted doors, light fixtures, that don’t work sliding doors that have issues things that I would have thought after hiring, my own inspector would have been found? My daughter is a real estate person from Orange County. We have different people coming up to check the Del Webb retirement area out??. I will have a better handle on things after being in the home for more than a month hopefully? After things are addressed. ... More

We have had a positive experience.