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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9808 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9808 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Great Experience

  • Russell W.
  • Verified Homebuyer
  • December 31, 2023
  • Willis, TX

Our experience with Del Webb exceeded our expectations! Lauren’s professionalism, attention to detail and suggestions as we explored the amenities Del Webb offers was extremely helpful. Eric’s weekly photos gave us a play by play of the progress of the build and he was always available to answer our many questions. Last but not least Brian made sure all of our construction questions were answered and quickly handled any problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed.

  • Anonymous
  • Verified Homebuyer
  • December 30, 2023
  • Sterling, VA

Friendly sales agent. Build manager did not follow through on commitments. Fit and finishes below expectations for house at this price point. In particular, the paint and its application were poor. Design center options were too limited. Clubhouse appears to be undersized for the size of community.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

home assessment

  • Larry C.
  • Verified Homebuyer
  • December 30, 2023
  • Ocala, FL

I was generally pleased with the home I built but did have some surprises such as the fact that ceiling fans were not included but I will have to pay for and install them. This also goes for the lighting over the island. No lights there or over the dining table. Also there were no towel rack in either bathroom. Just what home is built without towel racks. to have a complete home built all these things should have been included. I was only told of this when I did the pre-closing review of the home or found out after moving in. it is as though the contractor cut all the corners they ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

The construction manager was very responsive and dedicated to excellence!

  • Marybeth G.
  • Verified Homebuyer
  • December 29, 2023
  • Griffin, GA

The builders team was excellent and the construction manager was the best!! He was very informative and answered all my questions and concerns, and knowledgeable!

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 5

Need construction manager to be more diligent with returning buyers needs. Needs to respond better.

  • Ernest M.
  • Verified Homebuyer
  • December 29, 2023
  • North Myrtle Beach, SC

Pulte has made me feel (as well as other neighbors) that once you close on the house that’s the end of repairs promised by construction manager to get fixed. I’m very disappointed by these actions. When speaking with CM he always pushes my request off to others or says it will be scheduled. I never get any notifications of scheduling dates.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 1

If only I had known

  • Debra H.
  • Verified Homebuyer
  • December 29, 2023
  • Myrtle Beach, SC

Two months late on closing. Nothing for that inconvenience. At time of walk through a lot of little things to be completed and after 6 weeks we are still waiting on trim and paint. Workers are scheduled and don’t show up. I have complained about a pot-a-pottie in front of my home multiple times and it’s still there. Positive side community is nice.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

Craftsmanship ... a thing of the past!

  • Scott M.
  • Verified Homebuyer
  • December 29, 2023
  • Parrish, FL

This was our third new build construction home, and sadly it's the worst as far as quality. The attention to detail and overall craftsmanship is lacking throughout. Unfortunately, it's the sign of the times given the labor pool. The folks building homes today simply do not care about the work they do. They get paid by the job regardless of how poor their work is and it shows. Ironically, Del Webb BayView is part of Pulte's "flagship" line of homes, but you wouldn't know it. As bad as the homes are in Bayview, there are far worse builders/homes out there. Buyer beware is all we can say ... ...

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 5

Very satisfied with our purchase at Del Webb North Penn!

  • Anonymous
  • Verified Homebuyer
  • December 29, 2023
  • Hatfield, PA

Excellent experience from start to finish. Matt, our sales rep, was very patient and always responded promptly to our phone calls and emails as we went through the process of deciding whether to purchase and which model best fit our needs. Home was completed within the timeframe given to us which made our move much easier. Very pleased with the quality of the construction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Both salespeople have been wonderful

  • Dennis G.
  • Verified Homebuyer
  • December 28, 2023
  • Rogers, MN

We have felt very comfortable with the way the team has completed the process

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Erika

  • Peggy S.
  • Verified Homebuyer
  • December 28, 2023
  • Willis, TX

Great experience. Everyone seemed genuinely concerned that everything went well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb Lakewood Ranch

  • Teresa F.
  • Verified Homebuyer
  • December 28, 2023
  • Bradenton, FL

We had a great experience with Pulte homes. From contract signing to final delivery, it was a great experience and they finished on time! Our punch list was minimal. Andrew, our construction manager, was great and communicated well. Angelique, our quality control person, found every minute detail prior to closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Land of Imagination-Paradise-Nocatee

  • Christopher B.
  • Verified Homebuyer
  • December 28, 2023
  • Ponte Vedra, FL

Beautiful and hassle free Vacation / Retirement Home. Everything you always wanted and now have.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

The sales person Mike was great and worked with us to pick out the lot we wanted. It took three lots for us to look at before we found the perfect one. Our building superintendant was outstanding. He always responded to issues and went above and beyond.

  • Bryan A.
  • Verified Homebuyer
  • December 28, 2023
  • Buckeye, AZ

The community seems great with some really great owners. We are looking forward to becoming a part of this group.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction Manager Tomas

  • Lawrence H.
  • Verified Homebuyer
  • December 28, 2023
  • Clayton, NC

Tomas was very Professional and knowledgeable. He listened to our concerns and addressed each and every one. We are pleased with the attention to detail and the time he took to explain the entire build process and delivery.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Sonya N.
  • Verified Homebuyer
  • December 28, 2023
  • Hatfield, PA

Work done well and completed early

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality home - but the experience could have been smoother. More communication when questions arose during building would have made the process much more enjoyable (and less stressful)

  • Jill H.
  • Verified Homebuyer
  • December 27, 2023
  • Rogers, MN

Overall pleased with the house and design selections. Would have liked to be able to customize a bit more. Communication from the Construction Manager was not always prompt or complete. Better communication would have made the entire experience more enjoyable and pleasant.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

First time building

  • Kathy P.
  • Verified Homebuyer
  • December 27, 2023
  • Willis, TX

Everyone was very polite and positive throughout the process however communication between the different teams was nonexistent. The sales team failed to write the contract as a contingent of current home and so the loan team was difficult to quantify for short term loan. Very confusing and frustrating. The design process was amazing, however please note that they only use white paint on the interior even if you choose a different color on the island cabinets the back will be painted white and looks odd. Any correction to the original paint shading will cause over spray on the floor ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Buying my new home

  • Anonymous
  • Verified Homebuyer
  • December 27, 2023
  • Hatfield, PA

Working with the staff of Del Webb was stress free. They were very responsive and communicative to our questions and concerns. Our home is beautiful and we love it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tanya

  • Douglas A.
  • Verified Homebuyer
  • December 27, 2023
  • Mesquite, NV

Tanya was awesome and our experience was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My New Home Building Experience

  • Robert B.
  • Verified Homebuyer
  • December 27, 2023
  • Fuquay Varina, NC

My experience with the builder's team was a good experience. The communication was appropriate through out the building process. The team was very responsive to any questions that I had during the entire construction and purchase process. The team was very transparent when things had to change or be adjusted. I would recommend the builder and team to others seeking a new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes

  • Frederick W.
  • Verified Homebuyer
  • December 27, 2023
  • Bradenton, FL

We have found Pulte to be very responsive to issues we've had and have appreciated the quality of their workmanship, materials, and the construction supervisor

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home in Adelwood

  • Amy R.
  • Verified Homebuyer
  • December 27, 2023
  • Chaska, MN

We had a great experience buying and building our new home in the Adelwood community. Everything came together in a timely manner and we were always kept apprised of how things were progressing. It seems like it will be a great community to be a part of!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Veronica

  • Veronica K.
  • Verified Homebuyer
  • December 27, 2023
  • Willis, TX

My house is beautiful I got a sunroom added and my house is bigger than I thought and plenty of light

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb @ Nocatee

  • Anthony C.
  • Verified Homebuyer
  • December 27, 2023
  • Ponte Vedra, FL

It was a fabulous experience when we decided to move to Ponte Vedra in March 2023. We had lived in Fort Myers for 9.5 years and knew that we were getting tired of the "speed of life" that daily affected us. Could we have stayed there? Absolutely, but when one finds this hidden gem of a location, it's very easy to decide what’s important in one's life, and as you can see, we made the move on December 1st, 2023. It's very important to add to our reflection the formidable, conscientious, hard-working, honest, knowledgeable & kind Senior Construction Manager in our journey named Ben ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lots of Sizzle at a premium price.

  • Adam F.
  • Verified Homebuyer
  • December 27, 2023
  • Fuquay Varina, NC

You might find that their sales process has you committing financially before you really know that the sizzle is much louder than the available options. Basic quality at a premium price, with limited options in finishes. They use terms like chefs kitchen, yet the actual quality of materials and installations are basic at best. The persons associated with each step of the process are there only to move you and the transaction to the next step of closing the deal, using phrasing and sizzle to get you to the next step. It's not dishonesty, but certainly salesmanship very well ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3