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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9808 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9808 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Cedarwood

  • Jane F.
  • Verified Homebuyer
  • January 25, 2024
  • Corona, CA

The sales person, Theresa, was awesome keeping me updated on the building process. I love the floor plan and the corner lot was a good choice. The kitchen cabinets were not the best quality, the stain chips off easily. No cement walkway to pull out trash pails. Have to run over the plants to get them out. Other than that I love the house! The amenities are wonderful! Resort style living!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Mark and Darren

  • David T.
  • Verified Homebuyer
  • January 25, 2024
  • HENDERSON, NV

Darren, our sales agent, was very thorough and extremely responsive. He would respond or reach out even on his days off. You can trust Darren to do exactly what he says. Our builder, Mark, is top notch and stayed with us, in tight communication, throughout the process and even beyond as he stopped by yesterday which was a full month past closing. Pulte makes a very high quality home and we love Del Webb and the amenities offered. Make this place your home, you will not regret it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It has been a great experience

  • Ligia P.
  • Verified Homebuyer
  • January 25, 2024
  • Jacksonville, FL

The whole experience with Pulte was very pleasant. From the initial sales process with Ross, who was incredibly helpful, to Tina in the mortgage and financial aspect, who was very patient, accessible and also helpful, to Niko in the construction area who went out of his way to make sure I was completely satisfied with the resolution of any issues. They all were marvelous and I am very happy in my new home. It has been a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Blue was very informative and helpful

  • Stephen S.
  • Verified Homebuyer
  • January 25, 2024
  • Mesquite, NV

We wish that Pulte,would have been more flexible with our closing date. It seems everything had to be by Pulte rules. The outside paint job on my home was terribly substandard hopefully it will be corrected for future home buyers.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Moving to Del Webb Lake Las Vegas

  • Lori A.
  • Verified Homebuyer
  • January 25, 2024
  • HENDERSON, NV

Working with the Pulte team was easy and enjoyable, Darren, Paul, Alyssa and Ryan all are great to work with, responsive to our needs and communicate promptly. Overall we are very satisfied with the quality of the home and the workmanship, but a bit disappointed in some of the quality of the upgrade items in the home. We added a lot of upgrades about 35% of the base home price, and some of these upgrades were not as expected. Other finishes are fabulous but costly. We are happy to be in our home and expect to enjoy our life here in the community. So I would give our overall a 4.9 out of 5.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Ron

  • Ronald D.
  • Verified Homebuyer
  • January 25, 2024
  • Yulee, FL

Our sales agent, Jeff and construction manager, Chris were very professional and responsive throughout the construction process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our Del Webb Adventure

  • Clem A.
  • Verified Homebuyer
  • January 25, 2024
  • Fulshear, TX

It was great experience working with the sales team, design center and building manager. The mortgage folks were also very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home Experience in E Town Del Webb

  • Gary C.
  • Verified Homebuyer
  • January 25, 2024
  • Jacksonville, FL

My wife purchased a new home in Del Webb in 2020. We were not married at that time. When we decided to marry I made the decision to build a new home in E Town. The sales experience was good and the associate was great throughout the build. I did feel pressured to start the build after being told there was plenty of time to sell my existing home. We already lived in DW so we visited the new house site almost every day. Early on we had issues with communication with our construction manager however that improved. We also reached out to the design team on a question and they never ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

THANK YOU!!!!

  • Gordon G.
  • Verified Homebuyer
  • January 25, 2024
  • Hatfield, PA

Truly grateful for the Del Webb team for making our dream come true! We absolutely love our new home!!! Must give a shout out to Trisha, Garrett and the team, true professionals!! We are truly blessed!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My opinion as a medical physician, too many mishaps!

  • Anonymous
  • Verified Homebuyer
  • January 25, 2024
  • Melbourne, FL

First and foremost, the sub-contractors are/were sloppy with their work ethics with NO pride in their work skills. The upper management never had a pulse on what actually was going on with the project. We are very hesitant to pursue another venture with this developer. Now we will see if their follow-up will rise to the occasion, as they promised, to fix what the contractors did not complete the first time.

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 2

Living the dream at DelWebb

  • Robert F.
  • Verified Homebuyer
  • January 25, 2024
  • Parrish, FL

First rate experience from the sales and design to the excellent progress updates from our construction manager Ben. We cannot say enough about the excellent work done to complete our home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Project manager was very good and responsive

  • Mark I.
  • Verified Homebuyer
  • January 25, 2024
  • Okatie, SC

Framing was sub standard to begin with and therefore all trim and finish work was fudged. Worksite was absolutely filthy and lots of damage occured as a result such as a cracked tub Landscaping particularly sod is very poor not only quality but application. Drainage is also a big issue

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Love my new home!!

  • Anthony D.
  • Verified Homebuyer
  • January 25, 2024
  • North Fort Myers, FL

When we first moved in there were a few little things that needed taking care of. At first we were worried however John has been very helpful in taking care of all the issues and put our minds at ease. Patrick was here to help take care of a couple of issues and he was also great!! Very happy with my new home and the response to my issues. Thanks,

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Julian

  • Julian P.
  • Verified Homebuyer
  • January 25, 2024
  • Corona, CA

My home was finished on time and they were very attentive to us. Everyone in the community is very friendly and happy. There is a lot of things to do here. I highly recommend this community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home at last

  • Barry G.
  • Verified Homebuyer
  • January 25, 2024
  • Aubrey, TX

The whole process from start to finish was extremely seamless. The satisfaction of choosing your lot, floor plan, and finishes is so gratifying. We love walking into OUR home each and every time.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Peter

  • Peter L.
  • Verified Homebuyer
  • January 25, 2024
  • Summerville, SC

Overall excellent and very responsive to any and all questions or concerns. A very good value for the price. Amenities are excellent. Highly recommend Dell Webb to anyone.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Sales manager Keith; Contractor Ian; Phoenix sound person;

  • Vicki B.
  • Verified Homebuyer
  • January 25, 2024
  • Spring Hill, TN

Not all options were presented to me initially. The completion date was given as October, but closing didn’t happen until December 19! Trees planted at an extra charge fell over within 3 days. They were obviously set on the ground and not in a hole. When reported, I was told no warranty on any landscaping. That included the 3 hollies by the front door that were dead before I moved into my house. All lights in Master Bathroom (8 bulbs) and kitchen (3 bulbs) quit working 2 days after moving in. I reported the problem and was told it must have been a bad batch of bulbs. I would need to buy ...

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If there are any unresolved issues we can help address, reach out to us at customersupport@pultegroup.com with your address, contact information, and a summary of your concerns. ^AF ...

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

First time new home purchase, glad we made our decision

  • Robert W.
  • Verified Homebuyer
  • January 25, 2024
  • HENDERSON, NV

We selected the Parklane model on a great lot with view of Lake Las Vegas. Learned a lot on buying cycle for a new home. Selection of Model, lot premium, structural upgrades and Design Center. Suggest people to get their favorite model and lot, this is where your money should go. Structural upgrades should be for ceiling fan wiring and sink in laundry room. Design Center upgrades should be very minimum, this is where prices are marked up high, save your $$$, just DIY or hire a contractor to complete your list , you will save tons of cash. All in all Del Webb has been a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Tom

  • Thomas M.
  • Verified Homebuyer
  • January 25, 2024
  • Mesquite, NV

We enjoyed the process of buying and having the house built with our choice of designs.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Ok... NOW I understand what a "production" builder means

  • Anonymous
  • Verified Homebuyer
  • January 25, 2024
  • Melbourne, FL

Sub-par workmanship and lack of attention to detail in multiple phases of the build process. They're building too many, too fast, given the amount of supervision they have and with their (obviously) limited access to workers who are skilled.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Moved to a resort!

  • Robert R.
  • Verified Homebuyer
  • January 25, 2024
  • Land O' Lakes, FL

We weren’t thrilled with the sales process, but the construction and lending teams more than made up for it. Everything happened exactly as they said it would. Very pleased!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Rushed process with very little attention to detail. Even after the sale

  • Kevin B.
  • Verified Homebuyer
  • January 25, 2024
  • Winter Garden, FL

Everything was rushed to get us to close on Pulte's timeline. The workmanship was not good and the follow-up/warranty process is the same. Unfortunately there is no one to speak to who has the ultimate power to help us with the issues we are having

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with your address, contact information, and a summary of your unresolved items. ^ AF ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Great home buying experience!

  • Joseph R.
  • Verified Homebuyer
  • January 25, 2024
  • Ponte Vedra, FL

We recently purchased a new home built by Pulte in the Del Webb - Nocatee Community. Every aspect of the contract negotiation, construction & final closing was smooth & professional. The quality of the construction exceeded what we expected from a large production home builder When we had a small warranty issue the response was amazingly fast and the problem was resolved in one day. Needless to say, we are extremely satisfied & would not hesitate to recommend Pulte Homes to anyone searching for a new construction home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy , Enjoyable, Lovable, Lovely, and Blessed

  • Rachel H.
  • Verified Homebuyer
  • January 25, 2024
  • San Antonio, TX

Quality of Paint inside home.. And materials used inside homes

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Great walk through! Great close !

  • Richard T.
  • Verified Homebuyer
  • January 25, 2024
  • Sterling, VA

Wonderful walk through! Great close

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5