Del Webb Reviews

We should have walked into a beautiful, ready-to- move-in home but there have been so many problems. The work is sloppy and products are cheap especially for what we paid. I’m disappointed with the condition of the tile flooring, the workers didn’t take care to cover it. Yes, the whole place is lovely but that’ll be months later. I must say when, putting in for service requests, Kristi is great with handling them. Many of the issues were resolved.

LACK OF COMMUNICATION! The guy who sold my house quit or got fired. I was not informed. Builder manager told me closing would be Halloween 2023 but closing didn’t happen until December 13th and it shouldn’t happened that day. The house was not completed even though I was told during the walk through the week before that it would be. I moved over 800 miles and already had the movers arranged. And guess what it is still stuff that needs to be done. If I could have gotten a complete refund, I would have.

A lot of issues with scratches and gouges that were not noticed until we took possess

I found everyone helpful and answered all my questions. There was a problem with the cabinets I ordered but Patty helped me to find an alternative. Love my new house not disappointed with any of my choices. Love the area and the amenities. Also joined the Lake Las Vegas Sports Center and love the extras they provide. I haven't completely moved here yet but looking forward to it.

Our home buying experience was truly outstanding. Andrea was so responsive and awesome to work with. Kyle our construction manager was also fantastic. He is super conscientious and the pride he takes in his homes is exemplary. We’re only a month in to home ownership at Sunbridge but thus far our experience has been wonderful.

The entire process was smooth and everyone including the workers were polite and professional. The same respect that was shown to me was obvious in their attention to the details of their craftsmanship. The on site representation was always professional and open to criticism and of course compliments. Well done Team !!!

The quality of my home that was turned over to me was subpar to previous Pulte Home I had purchased in the past. My home was turned over to me with major roof issues and to date have not been repaired. My patio sliding door at closing would not properly close and lock. Construction Manager assured me repairs would be done ASAP. It took 3 weeks for repair company to respond due to poor response and follow-up from my Construction Manager. Overall this home buying process was very stressful and unpleasant. I will never purchase a Pulte home again.

Extreme drama at last minute regarding possible change of closing date. Items identified pre-closing were not resolved. Many instances of shoddy workmanship.

Everyone I have had the pleasure of dealing with was exceptional

We were very pleased with all aspects of buying our new home at Bellwether by Del Webb.

The project manager Tim was great to work with and wants to provide the home you deserve. However the quality of the work performed by the subcontractors was much less than expected and I don't believe his bosses or Pulte really care about delivering a quality product. In my opinion Pulte doesn't provide the project managers the tools to achieve a quality home, nor do they have much oversight or control over their subcontractors. Every homeowner here had/has the same systemic issues with the build quality: 1) Trusses not parallel, that are sagging or missing several gusset plates and even cracked. 2) Concrete with cracks right after the pour and with dips and valleys noticeable after the flooring is installed. 3) HVAC drain pipes are still routed through non-insulated areas and are still freezing. 4) Hot water lines are not insulated and water will not get hot at certain faucets. 5) Pulte can't tell you where electric outlets will be because there is not electric schematic the electrician works off of. But they'll provide one anywhere you want for $75 on the day you decide to buy and sign a contract. After the pre-drywall inspection my review was similar to this review about systemic issues in the build quality and Chad from Pulte called. At certain times during our conversation he was and certain times he wasn't Tim's manager. When I said there appears to be systemic issues discovered in my home and with all the builds based on my conversations with other home buyers he wasn't the manager. When I said Tim is great to work with he was. His talking point was that he was calling to help us set, aka: lower, our expectations. My biggest recommendations are these. Hire an inspector! Hire an inspector! Hire an inspector! It's worth the additional cost. If you don't you'll get a home with a lot of unseen issues. ... More

Everything doing the buying and building process was great, however as soon as we closed on the property we got radio silence, No response back from simple questions and the warranty dept does not exist (being ignored, no return email or call). Our stars would have so much higher, if the post close had been the same as doing the building process

Pulte's team pulled together and resolved a disaster and turned it into a wonderful experience. I bought my first Pulte home in 1979 and I would buy Pulte again but this is my forever home. I would recommend Pulte to anyone who was in the market for a new home.

I was living 6 hours from the community during the construction of my home. My site superintendent, Chris did a fantastic job of keeping me updated every step of the way! Once I was moved in, the quality and attention to detail was evident. I’m very pleased with my experience with Del Webb and my new home!

We are very pleased with our new Del Webb home. Our Construction manager Daniel was very knowledgeable,professional and responsive every step of the way. The build process went smooth and quickly.

As this was our first time building a new home, we were quite apprehensive, especially after reading some of the reviews. When we had our first meeting with the Construction Manager Mike R, all of our fears were allayed. We went into the building process with much more confidence. Since we were renting in Sun City Hilton Head, we would visit our homesite every week. It was fascinating to see our new home during the construction process. When we had the first County inspection for pre drywall, Mike R explained in detail what needed to be corrected. We passed the next inspection and it was smooth sailing from there to the completion. Mike R was there during our Celebration meeting the day before closing and walked us through the house explaining everything in detail. We closed with no issues and have been in our new home for a month now. We absolutely LOVE our new home. Thank you so much Mike R for everything you did for us!!! ... More

Construction supervisor was great and punctual.

Our building supervisor was great to work with

Our experience with the whole process in selecting our model, talking with our sales rep, Design team, Building Manager in charge of the completion of our home was great. They were very helpful,, patient with all our questions and concerns . Moving, from out of state to a brand new area is very stressful and they helped us through the whole experience to feel comfortable and confident . Still trying to maneuver through an entire new section that is under construction , the only downfall in it all, but looking forward to seeing it all come to completion.

Very little if any quality control - no follow up of contractors or subs. Walls way off, windows bowed to the max, expensive floors destroyed by not being covered up and many trades trapzing in with little care. Walls sprayed that look like milk was applied rather than paint. No semi in baths or kitchen. Garage not painted. Locks that don't open. Walk in showers with rain head above and so crooked it was dumb. Kitchen island a complete mess. Home not cleaned well at all upon turning over of keys. Second garage door inoperable. What is worse... everyone and i mean everyone has nothing good to say about their construction. Electrical plates so crooked it's ridiculous. Love the design of the home, will get through this, but i would never ever buy anything again from Pulte. It's been truly awful. ... More

We looked at four other condominiums in the area of Oxford and Seymour. It didn't take long for us to make an offer.

Overall standards for pulte homes have gone down.

The entire experience was easy and stress free thanks to the construction manager Ben

Our home was finished and ready for occupancy a week before it was promised. I have never heard of that happening before to me or any of my friends. It is well built and the few things that needed fixed were minor issues.

The buying experience was not stressful. The quality of the house is awesome. Del Webb has their processes down, construction, sales, design center, financing and closing. Well done.