Del Webb Reviews in Ocala, FL

We really enjoy our new home. We’ve only been in for 6 weeks but so far everything has been great. A few things need to be fixed but they are chipping away at it.

When you first stop here to look at homes they are great. then it goes down hill from there. You are not allowed to make ANY changes after you design your home because you signed your contract but they constantly make changes and delete items. we were lied to about our lot and they offered a four foot extension on the garage which I wanted. I was told that was no longer offered because there was no demand for it. All of many of my neighbors have it and we all purchased and designed our homes within a month of each other. we were lied to about our lot as well everyone one our street was told the same "STORY" about the lots how someone purchased it and backed out. Bruce lies a lot! His attitude is also poor. our construction manager Jack did not provide the service as promised very poor communication. AS more people move in the same problems exist in every single home. so I am not just some disgruntled homeowner people that have lived here for years have told that they have had the same issues. Its odd that they ask for input but never make any corrective actions. they have the nerve to ask you for all five star ratings knowing they don't deserve it. why do companies ask for these surveys and when you're honest you never hear anything back from them. It's all smoke and mirrors. Stop with the excuses and treat your customers like they are valuable. without them you would have nothing. Do something you know what is going on! ... More

The only thing that I was dissatisfied with was that on my change order paperwork it said I would be receiving 42" upper cabinets and everyone said that it was a glitch in the system that printed that out and it was a mistake.

We did not receive our house in clean condition. All other issues have been resolved or in the process of being taken care of.

The sales did not understand are needs. 3 things I did want not to be on a hill which you could not tell when bought. No room for pool was not told. Woods on otherwise of golf course were going to be tore down for homes.

Fantastic experience with construction and Sales

Our building manager Chase was just amazing. He always went above and beyond and was always responsive to our questions, concerns and comments. This is our second Pulte home and the experience was great

Pulte prides itself in their quality and I can honestly say quality is probably furthest from their minds. They are all about the dollar, period! If you are looking for quality, look elsewhere. If you want a run of the mill, but standard home, then they will not disappoint.

Communication when building the home was spotty at best. Love our house once it was completed.

Overall good experience. Crazy high price increases due to pandemic, but we had to buy. Del Webb and Pulte were great to work with, our Construction PM was excellent even with all the delays, all was communicated effectively.

Gordon was a great construction manager. Some workers need to aware of the fact they are in People’s home. Found someone’s tortilla lunch in the closet. Worker would come in to fix one little problem and brush up against the wall to make a touch up needed, we are happy now that it is all built

unexplained delays in the building process. post closing responsiveness extremely slow

Our salesperson was very good to work with. Very experienced and great communication. The build time took longer than expected. There were very few options to select from for cabinets, paint color, flooring options, etc. probably all due to supply disruptions. Our real dissatisfaction was with the construction manager originally assigned to our home. He was very difficult to work with, would rarely follow up with emails or phone calls. We requested a new manager to complete our build and this person was fantastic and wished we had him all along. I’m looking forward to living in the house for a year to evaluate how the quality and construction holds up. ... More

The realtor that sold us our home was misleading. We were led to believe our edging and lawn mowing were included in the HOA fee and after we got there found out they were not. In talking to our neighbors, many of them said they were also misled about this issue.

We had an awesome construction/project supervisor. Our issues were dealt with in a timely manner. The construction went as planned. We are very happy with our new home.

Worst workmanship ever! Best advice is not to buy a Pulte home!

My process from start to finish was excellent. My salesman Darren and construction manager Steve were fantastic to deal with. Both answered and handled all of my questions, and I must admit I asked many. The house is beautiful and very well done. I couldn't be happier. Thank You

Awesome community, does have some limitations related to options on houses

We recently settled in our home and so far love the community. The house is nicely designed, but the finished product has a lot of defects. Still waiting to see how the Pulte team responds to the issues we have identified. We presented them with our 30 day list and should know in about a month what they will and won’t address. My biggest complaint is their response that it is up to our standards. I had to remind them my only frame of reference as to standards come from the workmanship in their model homes. If the work there was right, I expected the same in the home they built for us. I am very hopeful that they will address the items we discussed. ... More

Construction Manager Jeff was very responsive, and kept us informed of each step along the way, including photos.

From the day I walked in to see the models, my sales person Darren was a star! He knew exactly what type of a home I was looking for and though I remember it was raining, Stone Creek felt as sunny and beautiful as could be. The layout of the models flowed like a ballet and the grounds and surroundings couldn't have been prettier! Once I purchased my home, I was treated like royalty -- first by their design consultant Nikki, who was a pro, and then I was kept updated by my construction manager, Steve, who could not have been kinder and more helpful -- keeping me appraised on the progress of my home and sending me pictures along the way -- very important when you're across the country waiting for your home to be completed. The final delivery was just about flawless, with only tiny things to be corrected, and they were! Having had purchased homes before, I can easily say that this one was as close to perfection as I could have dreamed of and with a terrific team of people. Now that I've moved in, I am grateful every day for the beautiful home they delivered, the lovely, peaceful surroundings and the warm, friendly neighbors. I wholeheartedly recommend Del Webb Stone Creek! ... More

Our construction manager, Jacob was fantastic. Although we were over one thousand miles away, he kept us updated through weekly emails (with pictures) and phone calls. It was as if we were right there! During our walk-through prior to closing, he helped us identify a few minor issues and then he ensured they were corrected before closing. He really cares about those of us who make his houses our homes. We were truly blessed to have Jacob as our construction manager.

House was not ready at closing. Sod was put in the day of closing. No white glove walkthrough at all.

We were very happy with the building process of our home. Our CM, Chase was wonderful! He was always responsive and explained everything. We love our beautiful home and the great community of Stone Creek!

I believe you get the luck of the draw when contractors are selected to build your home. Due to so many homes being built it can either be good or bad. The construction manager is then left to make repairs to any issues. Overall, we have a good home. Not happy with the slab not being anywhere close to level. Appliances and furniture wobble or sit crooked due to the slab being uneven. We also have an issue with bats outside our home in the front door foyer. Can't seem to get them to leave.