Del Webb Reviews in Phoenix Mesa, AZ

We had a great field manager which was the highlight of our home building process with Dell Webb. We had a really bad experience with the design center and sales office. Coining out of our design center visit we had selected and signed off on a specific design for an inside fireplace. During construction we noticed that the area was being framed for a totally different design than what we had selected. Instead of the fireplace being located in the middle of the wall design it was located in the corner next to the outside wall by a window. We contacted the sales office and advised them of the issue and asked them to allow the builder to change to the design we had ordered or to take it out. We did not ask for our money back, simply to right the mistake that was made. Neither the sales office or management would accommodate our request. We were furious and almost walked away from the home. We went through with the purchase only because we fell in love with the community. We have been in our home for a little over a month and now will have to spend more money to have the fireplace design modified to our original selection. We will not build another home with Dell Webb/Pulte because of this experience. ... More

Watch every detail and don't move-in until you are satisfied. I am still waiting for a light bulb in my front porch and many other things to be fixed or explained how to be set up.

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

Don’t move in til everything is done! Buyer beware!

So many issues with our house would have been avoided, and given Dell Webb a great reputation if they just slowed down. So many silly mistakes : pendant light electrical not hooked up, many outlets weren't working, blinds were jammed and had to be replaced, dishwasher didn't shut so it wouldn't work, bathroom door stopped closing, surround in guest bath was cut and left a gaping hole, taping of wall is covering the trim that runs along the floor since it's obvious they are in a hurry. The most frustrating part( and actually rather deceptive), was when we were told upon purchasing that we could either buy the landscape package for $8,000 of get it way cheaper, so we opted out. Once we moved in, after 6 bids, we found out it would cost 2 times that. We called to see where the cheaper ones should be and nope. All those bids were equally doubled. We asked if we could now get the original offer and it were told no. So, we feel very, very misled, to put it mildly. I've read multiple complaints about Pulte on the neighborhood Facebook page and it's become a common occurrence to call it 'cheap', at the very least. It's a huge shock to find you have to pay $15,000 for landscaping, out of pocket, once you invest in the home and were told it would be way less than $8,000. Very deceptive. ... More

Many sub contractors that represent Pulte very poor skills and it seems it’s more about quantity than quality

We moved in to our new home and it flooded with grey water the first day we were in because a fitting was lodged in the mail drain. That was September 5th. They had to saw out a 4'x4' section out of our slab. They did recapture exhaust from the saw and our house was FILLED with the dust of the concrete so bad that you couldn't see across the hall and all of the smoke alarms were going off. In fact all of the smoke alarms were full of the dust. They fought us regarding clean up every step of the way. And we still do not have our clothes, sheets or towels back. It has been 5 weeks. If it hadn't been for Service Masters we would still be in a hotel. THE WORST customer service I have ever experienced. ... More

The choice of materials and configuration is very limited. And even though our contract specified FULL OVERLAY cabinets, we did not get them. And I'm still unhappy about that. I think you should live up to the terms of the contract.

Disappointed in dealing with the Pulte bureaucracy when trying to get minors changes made during the build process. Pulte was more concerned with the process of building your house than it was to making sure they provided great customer service. Had to pay a $250 service charge to change out a refrigerator that cost less than the refrigerator that Pulte had scheduled for the house. Painting is a very poor quality and still cleaning or touching up paint issues.

Pulte Homes communications are terrible. More excuses than carter has pills!!!!!!! Took 17 months to get into the house. Cost us alot of money due to rising interest rates. Would I ever do business with them again NO NO NO!!!! Talked to other people where will live and the same response from almost every one.

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.

I feel the overall experience was underwhelming. Very dissappointed in materials and quality of work. It seems that Pulte is not interested in building a quality home. The amount if stucco is half the amount that was homes they built previously. Quality if cabinets are horrible and the paint they used is very cheap. They told us that everything found on the walk through would be fixed by the time they turned over the keys. They had only fixed a small percentage.

Pathetic service after closing. A total joke.

Have been in home 1 month- multiple issues due to way less than par finish touches. Major roof issues. Very difficult to navigate Pulte system to get things fixed. Very low level of communication. Frustrating.

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More

Throughout the process there were things that should have been red flags and not addressed. Now I’m in the house with multiple issues and no resolution as to when or if they will be resolved. I get tossed from one person to the next and my problem never gets fixed. Been in house a month and TOLD It will be another month for an appointment and not all will be fixed on first go around. I have been without a working oven and microwave for 3 weeks and counting. Everyone I talk to has been no help. Items that should be in my house aren’t and I’m paying the mortgage on promises they will eventually get installed. Lighting and e,e TRI Al issues there isn’t anything I can say that has been positive. Wouldn’t recommend the complete thing has been a miserable experience ... More

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

We told our construction supervisor in November the cabinet doors had to be replaced 27 doors and nothing.

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

My home was not finished when I moved in.